Troubleshoot the end user's issue and resolve upon first contact, when possible. Accurately record and document all details of the issue or service request, including categorization and ...
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Serve as an escalation point for unresolved issues Assign and manage projects such as upgrades Provide second-line investigation and diagnosis. Resolve and close incidents and service requests as per ...
and Duties: Troubleshoot and resolve PC incidents. Perform IMAC (Install, Move, Add, and Change). Staging of PCs. Hardware & software maintenance and support. Asset ...