Company: Weatherford
Skills: Customer Service
Experience: 2 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Katy, Texas, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.


Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit  and connect with Weatherford on  LinkedIn ,  Twitter ,  YouTube  and  Facebook .

Weatherford delivers innovative technologies and services designed to meet the world's current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.



Under supervision from the manager, the CSR I will assist customers through the entirety of their orders. Including, but not limited to, quoting and processing, providing shipment details, and acting as liaison between the customer and various manufacturing departments. The CSR I has the responsibility of responding to routine inquires as well as potential complaints from internal and external customers. They will process routine to moderately complex transactions, research and resolve routine to moderately complex inquires, and refer difficult problems to more senior representatives


Respond to quotes within a timely manner

Convert OR's into sales orders or create sales orders / repair orders

Communicate with departments to date manage order according to shop floor work load

Respond to customer with date managed sales order acknowledgement (SOA)

Provide periodic updates to customer to inform them of status of order

When necessary, expedite order through manufacturing processes 

Invoice orders with corresponding lot traceability and correct pricing with markup when appropriate

Serve as liaison between customer and various manufacturing departments

Organize and maintain filing system to maintain necessary logs and records

Provide general clerical support for department

Work assignments carried out to the highest quality level

Perform other duties as required by Manager within the physical constraints of the job

Understand and comply with all Safety and Environmental requirements and company policies of Weatherford

Know and understand Weatherford's Enterprise Excellence Process and the Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions



Good communication & organizational skills

Proficient typing skills

General computer knowledge (includiong Microsoft office)

Ability to multi-task and adapt easily to a fast pace, ever-changing work environment

Should be able to work and interact with all levels of personnel

Willing and able to go above and beyond to meet customer requirements 

No previous customer service experience required

The physical ability to immediately respond to emergency situations

2 + years experience


Knowledge of Well Integrity product line

JD Edwards experience



Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor - Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 


Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. We may be a large company, but we empower our team to create fresh ideas that challenge convention and break the status quo. Our employees are the key to driving our growth and success. Everywhere we operate, they are inspired to develop new and efficient ways of raising the bar to meet the needs of an evolving industry and solve our clients’ toughest challenges.


At Weatherford, you will work in an exciting, high-energy environment where we are making groundbreaking, award-winning advancements in oilfield technology.  The opportunity to explore your potential is limitless.


                Visit to learn more. 



Weatherford is ranked in the Global Top 10 in Rigzone's Ideal Employer Rankings - find out more here.