Skills: Customer Service
Experience: 8 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Williston, North Dakota, United States
No location/work authorization restrictions found.
Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit www.weatherford.com and connect with Weatherford on LinkedIn, Twitter, YouTube and Facebook.
Weatherford delivers innovative technologies and services designed to meet the world's current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.
Assists customers through processing of orders. Provides pricing and delivery information. This position acts a liaison between the customer and various departments. Has responsibility for responding to complex inquiries and complaints from internal and external customers regarding products and services. Duties may also include cross-sell or refer products, account maintenance, report generation, and project work. Coordinates manpower and equipment requirements with operations; provide job specific information on call sheets; choose proper tools and layout a job with guidance from more senior customer service representatives and/or management; coordinate repair and maintenance of equipment with operations managers. Document incidents and accidents.
DUTIES & RESPONSIBILITIES:
Instrumental in tender order management and quoting specific customer requirements
Conduct vender quality audit as needed to supply customer orders to maintain customer quality requirement
Responsible for expediting orders and managing order through completion and having accountability for all jobs per customer requirements
Manage high volume of emails and respond to and follow up to all emails with definitive responses including all due diligence at all times
Enter Sales orders as received from domestic, international and intercompany customers
Coordinate request for quotations with Engineering and Manufacturing
Coordinate order changes with customer and manufacturing
Provide technical assistance whenever possible
Expedite rush orders as required
Work with supervisor to handle issues that require assistance in resolving
Callout when scheduled. Must be available for weekly on call rotation 24/7 at different intervals
May dispatch scheduled service personnel to customer job sites
Respond promptly to customer requests
Assists with resolving escalated customer disputes by determining the best resolution on quantity, quality, and fit for purpose
Maintaining intercompany price book
Manage Customer Service Reps
Must be able to juggle multiple tasks at one time
Know and understand Weatherford Quality Policy and comply with all requirements of the Quality System Manual, Quality Procedure Manual, and Department Operating Procedures
Must understand and comply with all safety rules and company policies of Weatherford
Work assignments carried out to the highest quality level
Perform various other duties and activities as assigned by supervisor within the physical constraint of the job
Excellent written and verbal communication skills
Professional attitude and phone etiquette
Ability to effectively work with employees, supervisors, vendors, and customers
General knowledge in computers including the use of Microsoft Office programs
Proficient typing skills
8-10+ years related experience with demonstrated competencies
High School Diploma or Equivalent
The physical ability to immediately respond to emergency situations
Must have access to reliable transportation
Knowledge of oilfield application (centered on drilling)
POSITION SPECIFIC DETAILS
Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor - Priority Referral Requested
Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. We may be a large company, but we empower our team to create fresh ideas that challenge convention and break the status quo. Our employees are the key to driving our growth and success. Everywhere we operate, they are inspired to develop new and efficient ways of raising the bar to meet the needs of an evolving industry and solve our clients’ toughest challenges.
At Weatherford, you will work in an exciting, high-energy environment where we are making groundbreaking, award-winning advancements in oilfield technology. The opportunity to explore your potential is limitless.
Visit www.weatherford.com/careers to learn more.