IT IM Manager/Head

UZMA Group
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 1
7 + Years Experience

Company: UZMA Group
Skills: IT - Analysis & Management, IT - Programming & Database
Experience: 7 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: Malaysia


• An IT IM manager is a senior role which involves overseeing the delivery, effectiveness and overall performance of all IT infrastructure, equipment and/or provision of services on a day-to-day basis.
• The role is to make sure an organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of users and clients.


• Provides leadership, direction and performance of technical teams to ensure the delivery of IT and IM infrastructure services
• Leads, manages and motivates technical team through change, adversity and daily operational steady state
• Engages technical and business teams to ensure the team direction, priority and focus enable corporate success
• Engineers, leads and maintains all elements of the infrastructure organization(s) and corresponding technology
• Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions.
• Delivers proactive, business focused infrastructure services that enable rapid business growth and smooth business operations
• Provides the vision and leadership for the team ranging from short term tactical steps to long term direction and strategy.
• Coordinates priorities between the ITIM department and user departments
• Oversees technical team in collaboration with vendor and other support teams for problem resolution

• Leads the development and maintenance of the IT and IM strategic plan
• Leads, approves and monitors major projects, ITIM budgets, priorities, standards, procedures, and overall IT performance
• Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships

Assist the CEO to:
• Prepare monthly Management Reports
• Liaison with Petronas
• Work closely with Procurement Team for timely delivery and within budget constraints

• Responsibility for his/her own health and safety and that of other persons affected by his/her activities;
• Supporting the implementation of the HPB HSE Objectives and Action Improvement plans;
• Support & participate in HSE Audits;
• Report hazards, incidents and near misses in his/her place of work;
• Identify areas for continuous improvement;
• Participate as requested in Office Safety Meetings & work place inspections; and
• Actively involved in office Emergency Response drills.


• Demonstrates competence around the areas of product knowledge, relationship building, professionalism and personal excellence, project management, leadership, people focus, and
business development
• Demonstrates attributes of presence, articulation, confidence, and persuasiveness.
• Demonstrates strong subject matter expertise
• Develops more junior technical staff by mentoring and training
• Expert level project management meeting agreed to completion dates and delivery of the desired results for multiple, parallel projects
• Expert at communicating technology into business terms with customers at all levels
• Internal process knowledge expert (Change management, change request, etc)
• Expert level analytical judgment
• Customer Service Champion
• Self-motivated
• Ability to speak in groups, lead projects and provide a dynamic leadership presence
• Ability to work independently to meet objective

Work Conditions and Physical Demands:

• Primarily sedentary work in a general office environment
• Ability to communicate and exchange information
• Ability to comprehend and interpret documents and data
• May be required to work extended hours for special business needs
• May be required to travel at least 10% of time based on business needs including going offshore

Minimum Education:
• BS in IT or equivalent experience required

Minimum Related Work Experience:
• 7+ years technical management; preferably 3 years in Oil and Gas Industry