Company: Raeburn Recruitment
Skills: IT - Analysis & Management, IT - Networking & Telecom, IT - Programming & Database
Experience: 4 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Salary: Negotiable
Location: Aberdeen, Scotland, United Kingdom

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Job purpose:
With the focus on Unified Communications:
§Ensure that the Network and Collaborative Services defined in the IT Services Catalogue are provided at the level expected and measured by the indicators defined in the Service Cards. Then be the responsible to maintain and optimize it by supporting at Level 3 any incident, change, upgrade, release and deployment of the Network and Collaborative Services for the overall Group.
§Responsible for Telephony infrastructure at a Global level
§Responsible for Video Conference infrastructure at a Global level
§Responsible for the Online Conferencing solution at a Global level
§Collaborate in the management of projects identified and agreed as per the IT Project Management Group responsible.
§Act as a coach for the team on technical, operational and organisational issues.
§Handle any escalations from Regional/Business teams

Reporting lines and interactions:
§Hierarchically reports to: Senior Manager Global Network and Collaboration
§Operationally reports to: Senior Manager Global Network and Collaboration
§Directly supervises: Unified Communications Team
Key interactions (internally, externally):
§Internally: Peers in Global IT organization
§Externally: External operators, service providers and suppliers

Job scope:
§Responsible to deliver the Unified Communications services as per the definition of the services owned by the Senior Manager of Global Network and Collaborations. This includes the global telephony infrastructure, the global video conference infrastructure, meeting room strategy and the online conferencing solutions.
§Responsible to manage the Unified Communications Operational team on a day-to-day basis.
§Responsible to ensure that Unified Communications Operational team members spread worldwide follow and are in constant communication to follow IT processes.
§Responsible to propose optimization of Unified Communications Services and new services. Initiate the related projects after the approval of the IT Management.
§Responsible to manage escalations from the Regional Teams
§Participate in setting and managing the Budget for Unified Communications team.

Typical background and experience required:
Must have:
§Expertise on range of services management associated with strong managerial capacity.
§Strongly service orientation minded.
§Experience and knowledge of managing telephony and in-house video conference infrastructure.
§Knowledge of Call routing, Contact Center, SIP and H323 protocols, SAF and ICT, PBX systems and Expressways.
§Ability to manage widely distributed team in a strong multicultural environment.
§Ability to create, propose new solutions.
§Ability to convince, organize and negotiate - Communication skills
§Ability to control costs and deliveries, focused in quality objectives.
§Knowledge of assess the risks (technical, applications, human).
§Fluent in English

Nice to have:
§Energy Industry experience
§ITIL Foundations
§Strong personal efficiency and problem-solving skills; very concerned by security and standardisation/rationalisation aspects.
§Knowledge of Business processes.

Work Experience: + 4 years
Minimum education level: Bachelors degree in Telecommunication, Computer Science or related field

Main accountabilities:
§Ensures and guarantees consistency, delivery and improvement of all services where needed
oEnsures the proper delivery of those services to each client
oImplements common ITIL processes and global standards
oTracks and controls Key Performance Indicators (KPI)
oGuarantees the respect of all Managed Department Service Level Agreements (SLA),
oLeads developments to improve Managed Department Quality of Service and Service Levels
oEnsures the reporting on concerned perimeter
§Manages globally spread team of engineers and professionals
oManages resources planning
oGuarantees people motivation and development
oEnsures performance management of team members
oOrganises, prioritises and controls the assigned tasks to team members
§Contributes to the definition of overall IT infrastructures, technologies and operations orientations
oTranslates Group IT Infrastructure and Operations orientations framework into an annual action plan
oSets up mid-term development objectives (2/3 years)
oEnsures cost control through effective management of business/operating processes
§Prepares technical answers (feasibility, budget, resources) to non-standard Managed Department business requests, allowing sound decision making by governance bodies
oControls specific cost variables (rather than the total budget) to meet established targets.
oCommunicates information to the management/team: e.g., targets, goals and achievements.
oProposes appropriate actions for improving the delivery of his/her team services from a quality and cost perspective.
§Plans and participates in response to incidents, crisis management at Group level
§Manages and supervises the portfolio of Unified Communications projects in respect of timelines and budget, ensures appropriate communication.

Established in 1981, Raeburn has more than 34 years’ experience supporting our clients in the UK and international Oil & Gas and Petro-Chemical Industries.




Raeburn is built upon a solid foundation of experience and genuine hands on appreciation of our client’s project and operational developments - from the very first generation of UKCS offshore platforms to onshore refineries, tension leg platforms, pipeline and subsea completions, deep water projects, FPSO developments and de-commissioning projects, Raeburn have effectively supported our clients at all stages of their UKCS and international upstream and downstream projects and operational requirements with qualified and experienced multi-disciplined personnel.




Our combined knowledge of worldwide Oil & Gas & Petro-Chemical projects both onshore and offshore, operations and standards, our unmatched professional technical and commercial recruitment experience, pay-rolling services, access to one of the world’s largest Oil & Gas & Petro-Chemical specific databases, and our proven experience in the fields of international Visa, Work Permits, Payroll and Taxation management, ensures that Raeburn are best placed to support our clients with their recruitment needs, and provide support and advice on industry related matters.




Raeburn are fully committed to supporting our clients with all their recruitment and on-boarding requirements, and have the scalable structure, experience and dedication to provide a high quality, unrivalled and professional services enhancing efficiency and adding value to our clients’ businesses.




Raeburn have an outstanding track record of delivery for the Oil & Gas & Petro-Chemical industry’s major operators, service companies and contractors at all stages of their developments both in the UK and internationally. We are aware of the ever changing recruitment market and the need to ensure we are pro-active in the delivery of recruitment services provided to our clients, specifically in terms of legislation, technology and contractual demands.




Raeburn’s growing success is built upon our knowledge and expertise within the Oil & Gas and Petro-Chemical industries delivering the very highest of standards and reliability in sourcing the very best talent available in the market. Raeburn’s management and our teams of dedicated recruitment professionals are committed entirely to delivery and support for our clients now and in the future.