Skills: Business Development, Operations Management, Field Service Tech
Experience: 4 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Groesbeck, Texas, United States
No location/work authorization restrictions found.
Reporting directly to the Business Unit Manager, the Service Manager oversees all service-related activities and performs supervisory functions within his or her respective Area as outlined below.
- Must be reliable, dependable, and able to work long hours if required.
- Must be able to travel whenever necessary.
- Must work well in a team-oriented environment.
- Thorough understanding of the mechanical aspects of reciprocating and rotary screw natural gas compressors.
- Thorough understanding of the mechanical aspects of natural gas powered engines.
- Understanding of ancillary compression and gas production-related equipment.
- Interpersonal skills necessary to perform supervisory function and the ability to interact appropriately with customers.
- Ability to communicate, both written and verbal.
- Basic computer skills; ability to work with Microsoft Office products.
- Minimum of five years in a mechanic-related position.
- Must have and maintain an acceptable driving record in line with CSI requirements.
- Must be able to pass all DOT drug-related testing.
- Supervision either directly or indirectly of Maintenance Superintendents, Product Support Superintendents, Master Service Technicians, field/shop personnel and area clerical and/or secretarial personnel.
- Assign tasks and duties of direct reports as appropriate.
- Generate performance appraisals for all direct reports.
- Approve appropriate cost-of-living and/or merit compensation adjustments for Business Unit service personnel.
- Assist in the recruitment and hiring of field personnel.
- Resolve conflicts among subordinates. Initiate and document disciplinary action when appropriate.
- Monitor and perform appropriate evaluations for the quarterly incentive plan.
- Schedule vacations for direct reports.
- Terminate service personnel when necessary.
- Maintain overall responsibility for the care and well being of CSI's compression assets.
- Ensure that preventative maintenance is performed pursuant to company standards on all compression equipment.
- Oversee field and shop overhauls of compression equipment.
- Perform regular inspections of all compression equipment within the geographic area of responsibility.
- Ensure that assets returning from the field are made ready for additional service.
- Review predictive maintenance reports such as lube oil analyses for prevention of catastrophic equipment failures.
- Investigate and document major equipment failures. Recommend and implement procedures to avoid repeat failures.
- Assign Master Technicians to assist field personnel in troubleshooting problem equipment.
- Keep abreast of new equipment features and service bulletins on existing equipment; ensure distribution to all appropriate personnel.
- Approve the ordering of company vehicles for service personnel.
- Manage inventory in conjunction with the respective Parts Manager to ensure necessary parts are kept on hand and to optimize stock levels. Enforce authority over parts purchases to minimize unnecessary stocking of parts and excessive material costs.
- Ensure that all company guidelines for working in a safe environment are strictly followed.
- In conjunction with the Regional Safety Manager, attend and oversee monthly safety meetings when possible.
- Review all required safety documentation for safety violations and/or accident reporting, and take appropriate action.
- Ensure that customer safety guidelines are met and ensure that CSI's safety guidelines are met by CSI contractors.
- Enforce CSI's safety policy for company vehicles.
- Think safety at all times.
- Ensure that CSI complies with any and all environmental regulations.
- Maintain environmental records relative to Business Unit operations such as engine emission output and disposal of waste oil and filters.
- Assist the Maintenance Superintendents and the Product Support Superintendents in the control of overtime.
- Review spending practices of field personnel.
- Review Field Service Orders; ensure that the entry of all Field Service Order information is correct and that area personnel are trained in the correct methods of completing Field Service Orders.
- Initiate appropriate warranty claims.
- Review coding of charges and approve invoices for those charges.
- Assist the Business Unit Manager in the review of the monthly financial statements and recommend appropriate corrections.
- Assist the Business Unit Manger with generation of the Area's annual Business Plan.
- Ensure that field personnel are appropriately trained to maintain and repair their assigned equipment.
- Monitor the progress of each service employee and schedule appropriate training classes as warranted.
- Attend training sessions to keep abreast of new equipment and enhance management and supervisory skills.
- Ensure that all direct and indirect subordinates have been appropriately updated on company policies and procedures. Ensure also that they have been in contact with Human Resources Department personnel for new employee orientation, if applicable.
- Identify and train potential successors.
- Respond to the service needs of CSI's customers in a cooperative, responsive manner.
- Establish relationships with customers' field personnel.
- Pass any leads obtained at the field level on to the appropriate sales personnel or to the Business Unit Manager.
- Provide sales personnel and/or the Business Unit Manger with knowledgeable support in their project quotation efforts. Provide them with needed cost estimates for maintenance jobs, service jobs and other projects including turnkey installations.
- Attend customer meetings with sales personnel when appropriate.
- Operate under the guidelines enumerated in the CSI Managers Manual and the CSI Employee Manual.
- Keep Business Unit Manager and other CSI Management personnel appropriately informed of Area business, activities and concerns.
TETRA Technologies, Inc. is a geographically diversified oil and gas services company that provides niche products and services focused on well completion and on late-life production enhancement and decommissioning. In addition, it is the world's largest, vertically integrated producer, marketer, and distributor of calcium chloride, which it supplies as feedstocks—along with its brominated products—for its completion fluids business as well as for applications in a variety of other markets. TETRA holds premier market positions in several niche oil and gas service market categories, including: completion services, well abandonment and decommissioning, production testing, and compression based production enhancement. TETRA is dedicated to serving its strong and diverse customer base, which includes most of the major multinational exploration and production companies, many of the large and midsized independents and a number of smaller producers.
Headquartered in The Woodlands, Texas, TETRA® is a global company with employees and operations on six continents.
TETRA offers very competitive rates and an excellent Benefit Package, including Medical, Dental, Vision, Life Insurance , 401(k) Plan and Supplemental Life Insurance.