Company: Hydrasun Limited
Skills: Business Development, Customer Service, Sales
Other Skills: Quotations, Internal Sales
Experience: 5 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Cambuslang Road, Glasgow G32 8NB, UK, Scotland, United Kingdom
Status: Active


In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: United Kingdom

Hydrasun is a leading specialist provider of integrated fluid transfer, power and control solutions to the energy industries, successfully delivering flexible hose, integrated instrumentation products, umbilical solutions and integrity management services worldwide.

We are recruiting for a Projects Sales Advisor within our Glasgow Office  to process customer enquiries in an accurate, efficient and professional manner taking into account the Company's and the department's procedures, the customer specifications, the availability, delivery and the potential increase in sales of our products and services. The successful candidate will build and develop effective relationships with customers and to provide a proactive customer care service at all times.

Essential Experience, competencies and qualifications

  • Previous experience in a sales environment within a supply company in the service industry
  • Experience pulling together larger customer quotes with a number of constituent parts (Substantial BOMs, Manhours etc).
  • Ability to negotiate with customers
  • Ability to communicate both verbally and in writing at all levels
  • Ability to build proactive relationships with customers and team members
  • Ability to interact as an effective team member
  • Competent in the use of computer systems, in particular Word and Excel
  • Excellent attention to detail
  • Ability to demonstrate a flexible, "can do" approach to their work
  • Ability to plan and organise their workload to ensure deadlines are met
  • A motivated individual who is able to use their initiative

Duties include but are not limited to:

Processing of Customer Enquiries

  • Process all customer enquiries in a timely and courteous manner
  • Ensure full compliance and understanding of the ERP system
  • Ensure that all customer orders are entered into the ERP system in an accurate and timely manner with sufficient information to allow down stream departments to complete the work
  • Provide customers with an accurate and timely response to their enquiries

Issue of Quotations

  • Issue quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models
  • Ensure that costs for additional services, such as freight and essential overtime costs, are advised and agreed by the customer in advance for customers who require immediate service
  • Ensure that all delivery times requested and quoted are realistic and achievable

Receipt of Order

  • Ensure that all customer orders are reviewed to confirm compliance with the quotation and that all obligations and commitments can still be achieved

Customer Service

  • Build and develop effective and proactive relationships with customers to allow a detailed knowledge and understanding of their business needs
  • Liaise with other departments and branches with regard to product availability, delivery times or product assembly or manufacture
  • Liaise with the engineering department for specific engineering queries on design or type
  • Advise the customer of any changes to product, delivery/part delivery immediately
  • Ensure a satisfactory customer care and after sales service

Marketing and Sales

  • Take advantage of all opportunities to advise customers on product ranges or alternatives which are acceptable for the purpose to which they are to be used.
  • Take advantage of all opportunities to advise customers on new products or lines which may or could be of interest to their business

Continuous Improvement/Personal Development

  • Be responsible for knowing and understanding the sales department targets and objectives
  • Be responsible for understanding, agreeing and achieving personal objectives set by the Customer Service Manager
  • Adhere to the procedures as laid down by the HSE Management System and Quality Management System
  • Adhere to the procedures as laid down by the Human Resource Management System and to take an active part in the Performance Management Process and the Competence and Training Programme
  • Adhere to any duty rota which may be in force
  • Complete timesheets accurately and on a timely basis
  • Put forward any suggestions for improvements to the Customer Service Manager
  • Attend formal Team Briefings when requested in your own time
  • Be an effective team member and actively promote communication and information sharing within the team

Hydrasun is a leading specialist provider of integrated fluid transfer, power and control solutions to the energy industries, successfully delivering flexible hose, integrated instrumentation products, umbilical solutions and integrity management services worldwide.

 

Our product and service offering is driven by customer requirements to continuously improve safety, quality, technical integrity, reliability, environmental awareness and value for money. Through our established global network of operational bases and partnerships we offer:

 

•Fluid Transfer
•Integrity Management
•Umbilicals & Subsea Connectors
•Hydraulic Power & Control
•Instrumentation & Process Control
•Engineering & Technical Support

 

Hydrasun currently exports to around 60 countries, which has included developing significant sales in countries such as Angola, Brazil and USA. The company has international operational bases established in Azerbaijan, Kazakhstan, UAE, Brazil and The Netherlands as well as a further presence in West Africa and the US Gulf of Mexico.

 

The company’s global staff numbers have increased by around 100 in the past year to a total workforce of nearly 600 currently.

 

Hydrasun was recently awarded the coveted Overall Global Business of the Year at the Northern Star Business Awards 2012, along with awards for Achievement in International Business and Outstanding Contribution to Society.