Company: Parker Drilling Management Services Inc
Skills: Customer Service, IT - Sys Admin & Support
Experience: 7 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Salary: Negotiable
Location: Houston, Texas, United States
Status: Active


In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.
     

Position Summary

The Customer Support Analyst provides first-level PC technical support for clients company-wide and resolving ServiceDesk Tickets, as well as audio/video office support and equipment/order coordination.

Key Responsibilities and Tasks

* Provides technical support for PC clients
* Assists in the coordination of PC and peripheral orders, assignments, setups and deployments for the company
* Escalates technical issues to Network Engineers when necessary
* Installs or replaces hardware/software as needed
* Timely resolves ServiceDesk ticket items
off-site pick up of supplies or to support remote clients
* Images PCs for deployment and reinforces adherence to company standards
* Assists Network Engineers as needed
* Troubleshoots PC technical issues and helps prevent future occurrences
* Support all audio/video functionality and equipment
* Printer support
* Serves as an escalation point for Customer Support Analyst II
* Assists with IT Project initiatives
* Out processing of computer equipment
* Works with phone vendor to coordinate IP Phone configuration
* Mobile phone administration
* Admin for procedural write-ups and customer support team knowledgebase articles
* Monitors ServiceDesk email inbox and calls to the helpdesk



Position Specific Knowledge, Skills, and Abilities

* High School diploma or equivalent required
* Minimum 7 + years' experience in PC/desktop support required
* Demonstrated knowledge with troubleshooting Windows 7 and Windows 10 and networks preferred
* Intermediate knowledge of Active Directory
* Experience maintaining and supporting client A/V and PC Imaging software and concepts is preferred
* Excellent verbal and written communication skills required

NO RECRUITING AGENCIES ARE NEEDED. PLEASE DO NOT CONTACT HIRING MANAGERS IF YOU ARE AN OUTSIDE RECRUITER. RECRUITMENT IS DONE INTERNALLY AND WE DO NOT PAY AGENCY FEES.



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