Services Specialist - Field Svc & Technical Advising

Company: Baker Hughes
Skills: Electrical Engineering, Mechanical Engineering
Education: Bachelors/3-5 yr Degree
Location: Ba Dinh District, Vietnam

Industrial X-ray and Computed Tomography (CT) Field Service Engineer

Waygate Technologies is a global leader in non-destructive testing (NDT) and industrial inspection solutions, operating as part of Baker Hughes. Headquartered in Germany, and active in over 80 countries, it combines more than 125 years of heritage from legacy brands offerings include:

 

• 2D & 3D X-ray and computed tomography (CT)
• Remote visual inspection
• Ultrasonic and eddy current testing
• NDT data software and analytics
• Field inspection services, training, and global support

 

Fuel your passion

The Field Service Engineer is responsible for delivering high-quality technical services for Industrial X-ray and Computed Tomography (CT) systems. This role ensures optimal system performance, customer satisfaction, and compliance with safety and quality standards through on-site and remote support.

As the Field Service Engineer you will be responsible for:

 

 

 

• On-Site Service Execution: Perform troubleshooting, preventive maintenance, system calibration, customer training, and software updates/backups.
• Installation & Commissioning: Install and commission Industrial Radiography Systems according to specifications and standards.
• Technical Consultancy: Provide expert advice on service products and identify opportunities for equipment upgrades and related solutions.
• Commercial Support: Assist in preparing offers, quotations, and complex service contracts.
• Remote Support: Deliver technical assistance via phone or online platforms to customers and internal teams.
• Service Reporting: Ensure accurate and timely submission of service reports following job completion.
• Health, Safety & Environment (HSE): Promote and adhere to strong HSE practices in all activities.
• Quality Feedback: Contribute to product improvement by providing field feedback on performance and reliability.
• Process Improvement: Support development and continuous improvement of work instructions and operational processes.
• Customer Satisfaction: Maintain high standards of quality and service, demonstrating initiative, confidence, and systematic execution to achieve project goals.

 

To be successful in this role you will:

 

 

 

 

• Degree in Electrical/Electronic Engineering or Mechanical Engineering with strong electrical and electronic knowledge.
• Proven experience as a Field Service Technician or Engineer in software, maintenance, and repair, or equivalent knowledge and experience.
• Proficiency in using electronic measuring instruments such as multimeters and radiation monitors.
• Solid IT knowledge with strong skills in PC hardware/software troubleshooting and repair.
• Ideally experienced with X-ray and/or digital imaging technology.
• Excellent problem-solving skills, with the ability to break down complex issues and clearly articulate resolution methods.
• Customer-focused with a passion for delivering exceptional service.
• Team-oriented and self-motivated, with the ability to work independently.
• Willingness to travel for on-site duties and support.
• Strong oral and written communication skills. Fluent in English; proficiency in Chinese is an advantage.
• Excellent interpersonal and relationship-building abilities.
• Ability to interface effectively at all organizational levels, both internally and externally.
• Skilled in presentations and public speaking, projecting credibility and confidence.

 

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and deliver at their best varies. In this role, we offer the following flexible working patterns:

 

 

 

• Onsite: Perform duties at customer locations or company facilities.
• Standby at Home: Be available for remote support and on-call assignments when not actively on-site.

 

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

 

 

 

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Additional elected or voluntary benefits

 

The Baker Hughes internal title for this role is: Services Experienced Professional - Technical AdvisingAbout Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress
• Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.