Technical Customer Success Manager (F/H)

Company: Baker Hughes
Skills: Customer Service
Education: High School/Secondary
Location: Dardilly, Auvergne-Rhône-Alpes, France

Are you looking for an exciting and inspiring opportunity

Do you want to be part of a high-performing team

Join our teams!

At Baker Hughes, we are transforming the future of energy. Present in more than 120 countries, we develop and deploy cutting-edge technologies and services to advance energy. For over a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.

Collaborate with the best.

As a Technical Customer Success Manager (M/F), you will establish and develop our customer relationships to promote adoption, value creation, retention, and loyalty around our Cordant software solutions. You will be the main point of contact for customer requests and will escalate issues as needed.

In this role, you will be responsible for:

 

• Providing expertise to ensure the sustainable success and growth of our clients throughout the post-sales cycle: training, coaching, professional services, technical support, achieving results, retention, expansion and client advocacy.
• Ensuring the management of the System 1™ installed base, long-term service contracts, and the digital transformation of our clients in the oil and gas, power generation, and industrial markets sectors.
• To ensure understanding of our clients' organizational and IT strategies as well as their business objectives.
• Establish and maintain strong, long-term relationships with key stakeholders. Gather their feedback and represent their interests internally to influence product development and support clients throughout implementation
  and integration to ensure optimal onboarding from day one.
• Promote product use and adoption by informing customers about its features and best practices.

 

 

• Identify upselling and cross-selling opportunities in collaboration with solution architects and the sales team.
• Collaborating with clients to highlight their successes (case studies, webinars, conferences, etc.).
• Monitor customer performance indicators, usage data, anticipate risks, guarantee timely contract renewals, and maintain a high retention rate.

 

Fuel your passion.

To succeed in this role, you must:

 

 

• Hold a bachelor's degree from an accredited university or school (or a high school diploma/GED with several years of engineering/technology experience).
• Demonstrate expertise in asset management, reliability and maintenance.
• Demonstrate experience with System 1™, similar vibration diagnostic software, or an APM solution.
• Demonstrate experience in building strong client relationships and advocating for their interests/success.
• Demonstrate problem-solving skills through the development of solutions.
• Possess strong oral and written communication skills in French and English.
• Having the ability and willingness to undertake frequent travel in Europe and internationally (approximately 60%).

 

Work in a way that suits you.

We recognize that everyone is different and that the way people want to work and give their best is different for everyone. As such, we can offer the following flexible working arrangements:

 

 

• Work with flexible hours - adapt your working hours throughout the day to reconcile your obligations and work when you are most productive.

 

Working with us:

Our employees are at the
heart of what we do at Baker Hughes. We know we are better when all our employees are developed, engaged, and able to bring their authentic selves to work. We invest in the health and well-being of our staff, train and reward talent, and develop leaders at all levels to bring out the best in everyone.

We work for you:

Our inventions have been revolutionizing energy for over a century. But to keep moving forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contribution.

About us:

With operations in more than 120 countries, we deliver better solutions to our customers and richer opportunities to our people. As a leading partner in the energy industry, we are committed to achieving carbon neutrality by 2050 and are always looking for the right people to help us get there. People as passionate as we are about making energy safer, cleaner, and more efficient.

Join us!

Are you looking for an opportunity to make a real difference in a company with a global reach and exciting services and customers
Join us and grow with a team of people who will energize and inspire you!

The Baker Hughes internal title for this role is: Sales Senior Specialist - Sales Enabler. About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward—making it safer, cleaner, and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values ​​innovation and progress
Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.