Do you enjoy leading a team that provides a high-quality of service to customers?Would you like the opportunity to work as a Service Coordinator?Join our Waygate Technologies Team!As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world.
Lead a team to deliver a first class serviceAs a Services Coordinator, you will play a critical role ensuring in high-quality after-sales service delivery by coordinating service activities, managing customer communication, and executing end-to-end service order processes.
As a Service Coordinator for Japan, you will be responsible for the following :
- Serve as the primary contact for customers and channel partners regarding service inquiries and spare parts, communicating via email and phone with both domestic and international stakeholders
- Coordinate service activities with In-House Repair team
- Arrange and coordinate on-site service visits for technicians, and manage Service Agreements
- Coordinate material availability and align on the earliest possible delivery dates with Planning, Shipping, and Warehouse teams
- Perform SAP Order processing (Creation of Quotes, Sales Orders, Projects and RMAs, Billing and Revenue Recognition, WIP/ECA management)
- Work closely with Sales, Project Management, Factory, Quality, and Finance teams to ensure high service availability and customer satisfaction
- Ensure SOX and internal control compliance for assigned projects and orders
- Support Service Managers with forecasting by providing accurate backlog and timeline updates, and providing operational support to Service Team (Service Mangers and Engineers)
Fuel your passionTo be successful in this role, you will have:
- Bachelor's degree is required, or a High School Diploma with at least five years of relevant customer service or service coordination experience.
- Mandatory hands-on experience with SAP
- Be able to demonstrate fluency in Japanese language and proficiency in business level English
- Experience with SFDC/ServiceMax (preferred)
- Understanding of after-sales service operations
- Strong understanding of QTC (Quote-to-Cash) process
- High attention to detail and accuracy in data maintenance
- Ability to work independently while collaborating effectively across functions
- Strong customer focus and team collaboration mindset
Work in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
This role is a Full Time Regular, live in country
Working with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
The Baker Hughes internal title for this role is: Services Experienced Professional - Service Delivery Coordination
About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
