Company: Shell
Skills: Commercial Management, Customer Service, Supply Chain Management
Education: High School/Secondary
Location: Makati, Metro Manila, Philippines

If you have a passion in helping our customers succeed in a dynamic energy transition environment, this is your opportunity. You will grow in a highly energetic and passionate team helping our customers make the transition to cleaner energy.

Where You Fit In

Customer Operation's purpose is to deliver a best in market customer experience and business value, at an affordable cost. Success for Customer Operations is achieved by providing market leading Customer Experience, generating value for Shell and, providing a modern and engaging employee experience augmented by technology. We are a fully end-to-end integrated business which works closely with our business partners to deliver operational excellence. We approach our work by always delivering on our brilliant basics, by being fundamentally digital and through driving agile ways of working.

What is the Role?

We have ambitious growth plans in the Chemicals GTL segment, and we look for a keen, driven, and curious Commercial & Customer Operations Specialist to join us on this growth journey. We are looking for "go getter" with the right amount of "can do attitude" to join a young, dynamic team. The primary focus of this role will be to help organize the growth of the GTL portfolio in Shell Chemicals.
  • Pro-actively monitor contracts and customers opportunities within the product portfolio, to understand how the customer is performing, where opportunities exist.
  • Collaborate with Commercial in reaching out and engaging customers for their requirements.
  • Proactively promote and explain the CVP to customers.
  • Share with customers pre-agreed or standard offers.
  • Preparing the documentation (contract) - according to accepted offer.
  • Collect customer signatures and necessary documents (including the prolongation of existing contracts)
  • Support in hyper-care and periodic checks for new and existing customers.
  • Understanding customers growth plans, new destinations or business areas in order to propose additional products or services
  • Active management of our GSAP system, tagging opportunities, insert commercial changes, update customer details
  • Provide regular feedback to our Commercial team regarding customer issues and possible competitor activities
  • Churn - proactive contact management on customers with declining volumes or with customers that are not meting contracted and forecasted volumes.
  • Support in payment and debt collection.

What We Need from You?
  • Understanding of the Shell Chemicals Business, including existing CVPs, GTL Portfolios, key benefits, features and best practices.
  • Ability to convey and present CVP features as value for the customers.
  • Ability to communicate effectively with customers, getting their trust and ability to build working relationship.
  • Customer first approach
  • Ability to analyse big data with superior Excel skills.
  • Sales/business acumen and entrepreneur mindset.
  • Diligent with positive attitude
  • Professional business stakeholder management