Company: Shell
Skills: Customer Service
Education: High School/Secondary
Location: Karachi, Sindh, Pakistan

• Performs tasks according to instructions that provide some space for own interpretation. Solutions for deviations are taught.
• Shares information and answers standard questions and some complex questions; generally explains rules and procedures
• Identifies shortcomings in current processes, systems and procedures within assigned unit.
• Activities are carried out within a standardised and routine context.

This job profile contains generic information and does not describe individual positions or required job competencies. Grading decisions will also depend on other factors.