Company: Shell
Skills: Accounting, Bookkeeper
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: Kraków, Lesser Poland Voivodeship, Poland

Job Description:

Responsible for the efficient and effective operational management of credit risk according to policy and direction from credit managers.
Responsible for managing debt recoveries and the escalation debt collection process (ad hoc contact with customer for special requests) to ensure delivery on recovery targets by year end.
Manages special collections portfolio and debt collection strategy in conjunction with internal or external legal when necessary. Responsible for managing relationship and performance with the external collecting agencies according to local contracts: follow-up on debt transferred externally and monitoring of performance, addressing performance gaps and proposing improvements in reporting and collaboration.
Drives standardization through internal regional Debt Recovery Network with the focus on processing write offs, VAT recovery and provisioning.
Performs monthly analysis of receivable portfolio with the use of Debt Recovery Dashboard and preparation of recommendation for bad debt provision. Facilitates calls/meetings with Credit Managers on the progress made in the DR space and potential issues.
Responsible for providing authorized approval for release of credit blocked orders and taking credit decisions. Actively supports the Sales organization on all credit related matters.


This is a high-profile role in the Credit organization with exposure to senior Finance/Business leaders and third-party customers. The role requires strong levels of leadership, and involves maximizing commercial opportunities where credit can play a part in delivering strong margins whilst taking acceptable credit risks. This will require creating very good working relationships with the local Sales Teams. Debt Recovery Analyst will need to have the ability to contact with customers to discuss a range of issues, which can cover high risk, cash flow, and growth potential and still maintain a solid relationship wherever possible and discuss the issues concerning non-payment of debts and advising them of the action that will be taken in the event they do not submit funds. The ability to negotiate effectively is a key requirement. For active customers, the relationship needs maintained wherever possible, and the ability to negotiate effectively is a key requirement, together with strong, but firm interpersonal skills.
Analyst needs to have ability to prepare complex analysis, realize trends of the portfolio and provide suggestions for further improvement. Managing Credit activities in highly volatile situations - must be adaptable and have an excellent understanding of risk, and how external conditions can affect Shell.

Skills and Requirements:
  • Fluent Bulgarian.
  • Degree/qualifications in Accounting/Business/Legal preferred;
  • 3 plus years work experience in Credit Control or Accounts Receivable;
  • Sound understanding of financial processes;
  • Exhibits excellent English communications skills (written and oral);
  • Good knowledge of controls framework;
  • Ability to work under high pressure an in a rapidly changing environment;
  • Should possess solid commercial acumen to be able to support the sales organization in debt recovery matters;
  • Strong negotiation skills and credibility to be able to reach non-standard solutions by customers; whilst valuing customer relationship wherever possible;
  • Sound understanding of bankruptcy and collection regulations in Bulgaria;
  • Ability to challenge and propose new ways of working;
  • CI mindset, project management skills.