Company: Shell
Skills: Customer Service
Education: High School/Secondary
Location: Kraków, Lesser Poland Voivodeship, Poland

Delivery Assurance Analyst is a person working in logistics in a very dynamic environment. There is no routine, and every day is different as the Team might face a variety of challenges.

Delivery Assurance Team is the first contact with drivers and hauliers responsible for fuel deliveries to Shell petrol stations in the Benelux scope. The team also works closely with Scheduling Team and Customer Operations to perform amendments to the schedule during its execution.

Please be aware that this is a role in the morning, afternoon, and night shift system.

Principal Accountabilities:
  • Make sure that all planned deliveries take place on time and safely.
  • Manage deviation from schedule, i.e. both proactive and post-schedule amendments on the shift: redirects to avoid stock-outs, left on boards, terminal changes, load quantity changes, and delivery cancellations.
  • Receive urgent order requests and create urgent orders within the framework of delivery promise. Provide feedback of changes to planned shipments to Schedulers and Scheduling Admin Team, particularly to VMI customers.
  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed.
  • Initiate surcharges for Left on Board and urgent orders to the customers. Ensure documentation and filing is accurate, up to date, and accessible.

  • Working in a diverse Team where people support each other.
  • Getting a lot of knowledge and awareness regarding supply chain, safety requirements, transport of dangerous goods
  • Possibility to be involved in different optimization initiatives and testing new systems and applications used in logistics
  • Flexible working time due to shift work as DAT provides 24/7 support ( 3 x 8 hr shifts per 24 hrs)

Qualification required:
  • French language at level B2/C1.
  • Ability to "connect dots" and think logically.
  • Ability to deal with non-standard situations.
  • Ability to apply proper solutions under time pressure.
  • Great communication skills and inclusive behaviours.
  • Resilient under pressure.
  • Experience with Distribution Customer Service, Road Delivery Operations, Distribution Planning, stakeholder management, SAP or scheduling systems. would be an advantage