Purpose & Accountabilities:- Responsible for the efficient and effective management of the accounts receivable process, ensuring that proactive and reactive credit controls are taking place.
- Prepares and sends Statement of Account on a weekly basis to each customer with the complete information requested by the customers to facilitate the payment processing of invoices.
- Reconciles open line items on customer accounts and allocate payments with discrepancies.
- Actively involved in the dispute resolution process, making sure received disputed items from the customers are raised via our customer operations team timely and within the required internal SLA, keeping track of this until resolution
- Coordinate with the Cash Application Team for the posting and allocation of customer payments
- Recommends open line items for provision when debts are considered doubtful
Communicates constantly with the Account Managers and other internal key stakeholders for status of customer accounts providing inputs and proactively escalates to minimize risk on customers having financial difficulties.
Dimensions: Will be responsible in handling E2E Debt Collection process for North America Lubricants portfolio under the B2B Direct Sector. Average monthly AR of $4M and roughly 150 active customer accounts.
Qualifications:- Degree in Accounting or any related Finance/Business course
- 2-3 years of experience in the debt collection process, preferably in the GSAP environment
- Strong communication and interpersonal skills - English
- Strong analytical and problem-solving skills
- Ability to work independently and in a team environment
- Proactive, resourceful and persistent
Key Competencies:- Apply strategic credit focus: Skill
- Collect Customer Debt: Skill
- Manage bad debt: Skill
- Advise and Support Business Decisions: Skill
- Champions Customer and Stakeholder Focus: Skill
- Demonstrates Courage: Skill
- Delivers Results: Skill
- Builds Shared Vision: Knowledge
- Displays Interpersonal Effectiveness: Skill
- Process Improvement: Skill
- Team working: Skill
- Communicate and persuade: Skill
- Use computer and communication system: Skill
- Business Partnering/Relationship Building/Stakeholder Management: Skill
Work Schedule: 9:00PM to 6:00AM/6:00PM to 3:00AM
