Company: Shell
Skills: Customer Service
Education: High School/Secondary
Location: Chennai, Tamil Nadu, India

Job Purpose:

This job sits across the Deal Management and Order to Cash Journeys forming a critical part of the Customer Fulfilment Cycle. This job delivers end-to-end Customer support, from contract set up, through to order and payment. The Customer Operations Specialist Deal to Cash provides high quality frontline support, proactive communications, value-adding interactions and effective issue resolution to deliver best-in-market Customer experience.

Principal Accountabilities:

This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail. These activities cover all Customer levels including Key Accounts and Platinum Customers.