Company: Shell
Skills: Customer Service
Education: High School/Secondary
Location: Chennai, Tamil Nadu, India
Skills: Customer Service
Education: High School/Secondary
Location: Chennai, Tamil Nadu, India
Job Purpose:
This job sits across the Deal Management and Order to Cash Journeys forming a critical part of the Customer Fulfilment Cycle. This job delivers end-to-end Customer support, from contract set up, through to order and payment. The Customer Operations Specialist Deal to Cash provides high quality frontline support, proactive communications, value-adding interactions and effective issue resolution to deliver best-in-market Customer experience.
Principal Accountabilities:
This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail. These activities cover all Customer levels including Key Accounts and Platinum Customers.
This job sits across the Deal Management and Order to Cash Journeys forming a critical part of the Customer Fulfilment Cycle. This job delivers end-to-end Customer support, from contract set up, through to order and payment. The Customer Operations Specialist Deal to Cash provides high quality frontline support, proactive communications, value-adding interactions and effective issue resolution to deliver best-in-market Customer experience.
Principal Accountabilities:
This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail. These activities cover all Customer levels including Key Accounts and Platinum Customers.