Company: Shell
Skills: Engineering Technician
Education: High School/Secondary
Location: Bengaluru, Karnataka, India

IDSOO) provides an extensive global portfolio of IT services to Shell.

The successful candidate will be responsible for the development and sustainment of the application landscape of IRM Investigation Platform - Splunk. Must be capable of working independently and collaboratively. You'll be the day to day service integrator in the IT Service Operations organization, supporting Delivery Management to provide efficient and effective services and contribute to Top Quartile performance in costs and processes.

The IRM Investigation Platform Splunk DevOps Engineer is end to end accountable for the operations of the landscapes and the delivery of the E2E application services according to the agreed Service Levels and/or Operate Level Agreements. They are the service integrator to ensure applications landscapes remain compliant. They also build knowledge of relevant information risks and regulatory requirements.


Mandatory Qualifications and Skills

- Splunk deployment, configuration and maintenance on UNIX and Wintel platforms.

- Knowledge of syslog server, Splunk SDK, SPLUNK ITSI, SPLUNK Builder, API ServiceNow

- Develop Splunk system enhancements and configurations

- Onboard new data feeds translating Splunk based use-cases to data objects required from source systems (servers, databases, networking devices)

- Integrate data feeds to/from external systems

- Create test cases for automatic testing and develop automated deployment approaches

- Working knowledge of scripting languages (e.g. Unix, Python, Pearl, LDAP interface etc.)

- Expertise in AWS/Azure Cloud Engineering
- Proven expertise with CI/CD (Azure DevOps and others)
- Experience working in an Agile/DevOps environment

- Minimum Education or Certification: 4-year Degree related to IT

Nice to Have Qualifications and Skills

- Knowledge of Linux (RHEL)

- Knowledge on Jira, Git/Github, Jenkins, Selenium, Ansible, Chef, Puppet, VSTS (one or more)
- Experience with IaC (Terraform/CloudFormation)

- Good understanding of the entire IT Infrastructure stack, including troubleshooting

- Certifications on Splunk, RHEL, AWS and/or Azure is bonus

Dimensions and Special Challenges
  • Working with highly demanding Cyber Defense Team to ensure overall stability and restoration of IRM IP Platform
  • Virtual working in a global environment with culturally diverse teams and across many organizational boundaries (within and across IT support and delivery organizations, incl. suppliers)
  • Managing multiple delivery priorities, multiple demand requests and complex issues
  • Ability and Knowledge to design and optimize Splunk architecture for large-scale/distributed deployments
  • Works as one team with business support teams to ensure maximum added value for the business by proposing continuous improvements in line with the business needs and strategy
  • Collaborate with Splunk and other SaaS/AWS/Cloud suppliers, and understand their OLAs, SLAs and ways of working, and how this impacts the successful delivery of IRM Investigation Platform to the IRM function