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Company: Baker Hughes
Skills: Customer Service
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: Stafford, Texas, United States

Would you like the opportunity to work for an Oilfield Services Company?

Do you like working in collaborative teams and solving technical problems?

Be part of our Artificial Lift team!

Partner with the best

The Service Delivery Coordinator ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions

As a Service Delivery Coordinator, you will be responsible for:

 

  • Executing the HSE 5 fundamentals every day, every job, every task
  • Being the primary contact for client for job preparation, execution, and closeout, and as such, will manage the relationship to ensure business success for Baker Hughes
  • Sitting in-house full-time at customer office when contractually obligated
  • Reviewing customer objectives and requirements
  • Ensuring alignment of equipment resources for jobs and activities with the required assets, critical spare, and components
  • Conducting job briefing during planning and debriefing after closing for every job/activity
  • Coordinating the required job activities across organizational boundaries to ensure that the execution of the job is in line with customer and Baker Hughes' requirements
  • Monitoring and managing incidents and unplanned changes during execution
  • Reporting incidents and manage communication with customers and internally
  • Managing the process for Management of Change (MOC) approval/escalation to ensure that the proper process is followed
  • Using Job Center as the main plan and execution tool for all job/activities and compliance with intelligent Manage the Job Cycle (iMtJC)
  • Managing personnel resource plan, forecast, and assignation
  • Managing competence, training, and development for field personnel
  • Being in Compliance with Job Center use and complete adherence to intelligent Manage the Job Cycle (iMtJC)
  • Coordinating and monitoring all job activities as outlined in the intelligent Manage the Job Cycle (iMtJC) across organizational boundaries
  • You may have direct reports (Field Specialist)

 


Fuel your passion

To be successful in this role you will:

 

 

  • Have a Bachelor's degree in Engineering

 

  • Have at least 3 years of experience of Technical background in Artificial Lift/ESP.
  • Travel to remote locations 25%-50% of the time, this position will require to travel and adopt to other time zones as needed.
  • Have excellent interpersonal and leadership skills.
  • Have an excellent operational background.

 


Additional Information:

This position will require travel to remote locations.

This position if based in US will require to adopt other time zone as needed.

This position frequently communicates with:

 

 

  • Service Delivery Manager
  • Sales and Commercial
  • Service Delivery Technical Manager
  • Application Engineer
  • Technical Support Engineer
  • Reliability Engineer
  • Field personnel
  • Assembly, Maintenance, & Overhaul (AMO)
  • Customer Billing and Collections
  • Materials Planner
  • Logistics
  • Training and Career Development
  • Human Resources

 


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.