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Company: Baker Hughes
Skills: Wireline
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Location: Midland, Texas, United States

Senior Service Delivery Manager

Are you an experienced people leader looking for a new opportunity?

Are you passionate about leading and motivating successful teams?

Join our Wireline Services team!

The Wireline services product line offers a complete range of downhole well logging technology and services for every environment. We are continuously developing our technologies to meet our customers demands and finding innovative ways of working efficiently.

Partner with the best

The Service Delivery Manager in Midland, TX manages the service delivery for an assigned area and portfolio of products and services. Ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by enabling flawless service delivery execution, on time delivery, contract adherence for the assigned area.

As a Senior Service Delivery Manager, you will be responsible for:

 

 

  • Ensuring all activities are carried out according to our core values , and non-negotiables and our cultural pillars
  • Collaborateing with sales/commercial teams as well as direct interaction with customers for assigned area to understand the activity forecast (volume and complexity)
  • Being accountable for performance in front of customers and is the first point of contact for service delivery performance in front of customers.
  • Ensuring flawless service delivery execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity and ensuring Quality plans are in line with our job cycle process
  • Being accountable for readiness of personnel, equipment and product to deliver business plans and customer expectations and escalate to global team if necessary
  • Being accountable for Manage the Job Cycle (iMtJC) implementation and discipline in the area of responsibilities
  • Ensuring that the team fully understand the contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed
  • Overseeing the budget and P/L for the area of responsibility
  • Developing the team in line with competency and training programs for their respective positions as well as future career plans
  • Driving the culture of discipline of the 5 Fundamentals of Service Delivery: project and deployment, readiness, risk assessment, management of change, incident management, iMtJC process compliance

 


Fuel your passion

To be successful in this role you will:

 

 

 

 

  • Have a Bachelor's degree in engineering or scientific discipline from an accredited university or relevant industry experience within product line
  • Have a minimum 5+ years of relevant work experience
  • Display excellent leadership, strong interpersonal, influencing and planning skills
  • Demonstrate an ability to work in a global matrix organization
  • Display a proven ability to effectively influence and establish credibility with senior leaders
  • Preferred prior experience includes roles such as: field/remote engineer, applications engineer or similar, service delivery coordinator

 


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

 

 

 

 

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

 


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

 

 

 

 

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

 


About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.