Services Site LeadWould you like to take ownership of delivering an exceptional service to our customers?Do you enjoy providing a vital service to ensure successful on-site operations?Join our Bently Nevada TeamBaker Hughes Bently Nevada offers a plant-wide, holistic suite of machine condition monitoring and protection hardware, software and services that help achieve the highest level of asset reliability possible. Our solutions include specialized services for Oil & Gas, power generation and other process industries.
Partner with the bestAs a Services Site Lead, you'll provide proactive care for our customers' machinery and the condition monitoring systems.
As a Services Site Lead, you will be responsible for:
- Executing the scope of SSA profitably, safely, with integrity to the customers' satisfaction, and to ensure agreement renewal and evolution.
- Focusing on helping the customers improve the performance of their operation, and the health of the customers' machinery and instrumentation assets.
- Developing and communicating customer value stories that will promote learning within the Bently Nevada business.
- Working closely with Sales Team to bring new opportunities and to keep up to date on new applications.
- Documenting the activities executed using the tools built into the SSA Web Portal, the standard reporting tools.
- Tracking the KPI for the SSA contracts, and drive communications both with the customer and internally with the Bently Nevada team.
Fuel your passionTo be successful in this role you will:
- Have a bachelor in engineering, or equivalent.
- Have a minimum of 3 years of experience in customer service management.
- Have Turbomachinery, Rotating Equipment Machinery diagnostics experience and ISO VCAT Certificate
- Have good oral and written communication skills.
- Have good interpersonal and leadership skills. Ability to influence others and lead small teams.
- Salary range: 110K-130K AUD Annual
Work in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns
Working with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
