Company: Shell
Skills: Commercial Management
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Location: Bentonville, Arkansas, United States

Where you fit in

If you are a driven business professional who wants to be part of a growing business with a track record of delivering strong performance results, the Retail Commercial Analyst role will provide you the opportunity to support the Retail Lubricants Sales team achieve its growth targets.

The Retail Lubricants team is the ideal place for commercially minded individuals with a passion for working with customers to delivering profitable volume and margin growth through world class brands and marketing programs. The Retail Lubricants business is the leading cash contributor for the Americas; as a member of this team, you will play a key role in supporting the strategic growth priorities for Walmart, Sam's Club, Tractor Supply and other key accounts.

When you join the Retail Lubricants team, you will be part of a community that is high-performing and results-oriented. Our team members take pride in their ability to help solve our customers' unique challenges while also delivering strong business results.

What is the role

B2B/B2C Commercial Operations Analyst supports our front-line, Walmart, Club and Farm teams and customers. This is a highly rewarding but complex role that operates in the dynamic and continuously evolving business of Retail Lubricants. The selected candidate will serve as a Subject Matter Expert for all Vendor/Supplier related compliance and system processes.
  • Collaborate with both internal and external stakeholders to deliver a best-in-class service.
  • Take ownership in the resolution of customer issues, inquiries and disputes including but not limited to: Invoicing, Volume, Price and Cash Applications, defectives, and disputes.
  • Advise commercial staff on implications of non-compliance and process management during deal structuring, negotiations, settlements, and reconciliations.
  • Manage Price Book for Key Account Managers to ensure seamless customer transaction.
  • Summarize complex datasets into key messages which can be clearly understood and actioned by key internal and external stakeholders.
  • Develop and implement tools and processes to increase efficiency and scalability in line with a customer-back approach.

What we need from you

  • Must have legal authorization to work in the US on a full-time basis
  • BS (or higher) in Business is preferred
  • At least 5+ years' related experience
  • Advanced in the following systems: Retail Link, SAP, Microsoft Office Applications
  • Experience in Cost Maintenance is a must
  • Ability to work within a Team and across the organization to achieve consistent and meaningful outcomes.
  • Experience in Item Creation and Data Management-Item Enrichment is required
  • Required to produce and publish ad hoc reports as needed/requested
  • Working knowledge and experience in WalMart Item 360 and Werc's System
  • Experience with Ecomm Content, Scorecards and Image updates is preferred
  • Experience in WalMart and Sam's Club item creation would be an asset
  • Knowledge in Madrid- Run Data Reports
  • Strong analytical ability and must be able to provide recommended "solutions" or action plans as a result of data analysis
  • Ability to work with data from multiple sources, interpret the data, and turn into actionable conclusions

Company description

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world's growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.

As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity, and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork, and professionalism, as well as pride in what we do and how we conduct business.

Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you'll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
  • We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
  • We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.