What is the roleThe Jiffy Lube District Manager is responsible for assisting Jiffy Lube franchisees in developing a profitable and growing business. The District Manager will serve as a business consultant, helping franchisees deliver on their objectives of customer growth, product volume increase, business development and revenue. The successful candidate will be a self-starter who is able to autonomously manage their individual book of business. District Managers are expected to spend the majority of their time in stores and meeting with their franchisees.
Purpose & Accountability:
- Serve as the primary owner of the relationship between the franchisees and Jiffy Lube
- Deliver results through business consultation in Northern and Southern CA market, the largest percentage of sites are in the SF Bay Area which will consist of approximately 75 locations
- Influence and manage Key Accounts, including multi-layered organizations, to deliver operational, commercial and customer excellence; Employ commercial knowledge and economic acumen
- Focus on year-over-year commercial ROI, risk management, and growth / delivery planning
- Manage stakeholders from cross-functional teams to deliver results, including Jiffy Lube, Pennzoil (Shell Oil Products, US), Finance, Credit, Marketing, Sales Support, Supply Chain and Business Assurance
- Work with business owners varying in size of from small to large franchisees and assist them in increasing customer counts and revenue that contribute to long-term, sustainable business growth
- Sell-in new Jiffy Lube business offerings including technology, customer experience and operational plans designed to create long-term success
- Visit and coach Jiffy Lube store managers and employees to deliver Operational Excellence
- Develop a joint business/account plan that sets strategic goals and considers the unique circumstances of each franchisee
- Analyze data and generate insights that will influence performance improvement with franchisees
- Anticipate plan gaps and opportunities by generating leading estimates and taking action to meet targets
- Meet face-to-face and virtually with franchisees to conduct frequent business reviews
- Communicate and ensure consistency in marketing programs and promotions at the store level
- Grow and retain fleet key accounts and business relationships by actively planning and calling on customers.
- Plan, train, and assist Franchisees with customer calls and visits
- Protect the Jiffy Lube brand by enforcing the Franchise Agreement and Policy and Procedure Manual (P&P)
- Understand and enforce Jiffy Lube contract requirements for operations, products, marketing, and customer experience; Address areas of non-compliance when needed
- Use Power BI, Salesforce, and other customer relationship management tools to communicate, track and close sales calls and opportunities
- Generate customer planning tools to prepare for effective franchisee engagements
- Effectively follow-up on meetings to delegate actions and ensure commitment/accountability
What we need from youThe successful Jiffy Lube District Manager will be a self-starter that is able to autonomously manage their individual book of business, while collaborating across the organization to deliver results. This is a complex role with endless opportunities to grow your commercial acumen.
Other key skills and requirements include:
- Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
- Bachelor's degree is preferred
- Minimum three (3) years' experience in a commercial role and/or deal-making
- Experience with automotive mechanical experience is an advantage
- Effectively work in a home office / virtual setting. This is a field-based role, requiring travel to visit customers including overnight stays
- Manage multiple stakeholders and leaders within the Jiffy Lube and SOPUS organization
- Develop a strong commercial relationship with your franchisee that fosters an open line of communication, aligns on objectives, and ensures maximum business delivery
- Analyze data and generate insights to create a robust franchisee business Account plan that considers the unique circumstances of each franchisee
- Use Power BI, Salesforce, and other customer relationship management tools to prioritize, communicate, track and close sales calls and opportunities
- Utilize face-to-face and virtual techniques to conduct frequent business reviews and coaching for franchisees, their managers and service center employees
- Anticipate plan gaps and opportunities by generating leading estimates and taking action to meet targets
- Diligently follow-up on meetings to delegate actions and ensure commitment/accountability
This role is on a remote working setup based out of SF Bay Area California. With travel to customers in Northern and Southern California. The successful candidate will be expected to travel 75% of their time.
The base salary range for this position is $101, 000 - $151, 000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal.
Company description Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world's growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.
As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity, and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork, and professionalism, as well as pride in what we do and how we conduct business.
Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.
An innovative place to work There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you'll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.
An inclusive place to work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
- We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
- We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
