Company: Shell
Skills: Commercial Management, Operations Management
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Location: Seattle, Washington, United States

District Manager - Jiffy Lube (Seattle)

If you are interested in joining one of the most successful and rapidly growing channels in the "Do It for Me" (DIFM) sector, the Jiffy Lube District Manager position could be the right fit for you. This role offers a chance to fully leverage your commercial skill set in a customer-centric business that is primed to deliver long term value for Shell.

Where You Fit In?

There has never been a more exciting time to work in Jiffy Lube International! Over the past year the business has overcoming market headwinds to experienced unprecedented growth in footprint, volume and revenue. The teamwork and collaboration across all parts of the Jiffy Lube business are what drives this success.

As part of the Jiffy Lube Operations team, you will be part of an inclusive, and competitive organization that will challenge you to deliver your best work. You will have the opportunity to manage and grow your individual book of business through strategic planning, operations management, and selling. While being exposed too and working with cross functional teams in SOPUS that will support your success. These teams include SOPUS Indirect teams, supply chain, fleets, marketing, finance, credit, network development and business assurance.

What is the Role?

Your challenge as a District Manager will be to build upon the current success of Jiffy Lube, maximizing delivery of our JLI and franchisee business goals within your district. Serving as both a strategic business consultant and tactical operational advisor, you will coach and guide franchisees to deliver long term profitable growth, improve their customer experience, optimize their service offerings and remain compliant with all Jiffy Lube policies and procedures.

The district covers approximately 90 franchise locations within the greater Washington /Seattle markets.
  • As the primary franchise relationship owner in the Northwest, you will manage the strategic direction of your accounts, including multi-layered management teams, to deliver operational, commercial and customer excellence. While working overall with an area team to manage our largest franchisee with approximately 500 locations.
  • Employ commercial knowledge and economic acumen to deliver $7.5 million in annual C5 and approximately $100 million in total revenue.
  • As a district manager, you will consult your franchisees on current and future product trends enabling them to forecast inventory needs to service customers and maximize business results.
  • Sell-in and manage new Jiffy Lube business offerings including the Jiffy Lube Multicare business model, technology, customer experience, marketing and operational plans designed to create long-term success.
  • Understand and enforce Jiffy Lube Brand and contract requirements for operations, products, marketing and customer experience. Address areas of non-compliance when needed.

Skills and Requirements

What we need from you?

The successful Jiffy Lube District Manager will be a self-starter that is able to autonomously manage their individual book of business, while collaborating across the organization to deliver results. This is a complex role with endless opportunities to grow your commercial acumen.

Other key skills and requirements include:
  • Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
  • Bachelor's degree required.
  • Minimum five (5) years' experience in a commercial role
  • Effectively work in a home office / virtual setting. This is a field-based role, requiring travel to visit customers. Most trips do not require overnight stays, however there are some quarterly and annual meetings that will require you to be away from home.
  • Manage multiple stakeholders and leaders within the Jiffy Lube and SOPUS organization
  • Develop a strong commercial relationship with your franchisee that fosters an open line of communication, aligns on objectives and ensures maximum business delivery
  • Analyze data and generate insights to create a robust franchisee business Account plan that considers the unique circumstances of each franchisee
  • Use Power BI, Salesforce, and other customer relationship management tools to prioritize, communicate, track and close sales calls and opportunities
  • Utilize face-to-face and virtual techniques to conduct frequent business reviews and coaching for franchisees, their managers and service center employees
  • Anticipate plan gaps and opportunities by generating leading estimates and taking action to meet targets
  • Diligently follow-up on meetings to delegate actions and ensure commitment/accountability

The base salary range for this position is $101,000 to $151,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

Company Description

An innovative place to work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you'll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential...
  • We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
  • We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.