Company: Shell
Skills: Bookkeeper, Military
Education: Associates/2 yr Degree/Diploma
Location: London, United Kingdom

Where you fit In

Mobility is not only Shell's largest customer-facing business, serving over 30m customers per day through 500,000 service champions in over 44,000 sites across 70+ countries, but also the #1 Mobility business in the world. Still, we are on a significant and ambitious growth journey to double the business and thrive through the energy transition. Achieving our ambitions will mean keeping customers at the heart of our business and treating every interaction as a chance to deliver on our purpose of Making Life's Journeys Better.

We're evolving from 'fuels retailer' to 'mobility retailer'- innovating to meet our customers' changing expectations around convenience, product quality, digitalization and service. This includes continuing to improve the quality of our current products while expanding our alternative energy mosaic (LNG, hydrogen, EV charging and biofuels).

People make the difference real! Mobility is the most customer intimate business in Shell and a front seat to the mobility transition seen from the eyes of customers. A career in Mobility is fast-paced and dynamic whether you are creating a rewards program for our service champions, developing an award-winning app for our customers, developing a community engagement program or engineering a safe forecourt. Come join us as we embark on the next phase of our ambition focusing on e-mobility and decarbonization.

What's the role?

Our Partnership and Payment Advisor will work within the loyalty team, reporting to the Loyalty, CRM and Payment Manager. The Partnership and Payment Lead will be at the forefront of seeking out commercial opportunities with new and existing partnerships and will ensure our payment systems are developing in line with new opportunities and developments. The role would be best suited to an experienced commercial manager who has worked within partner marketing or loyalty programs area previously, who has a knowledge of the payments space.

We are looking for someone with extensive partnership marketing experience, who has established partnerships to drive new user acquisition as well as drive new and exciting partner benefits to loyalty members. Knowledge of payment systems would be beneficial, especially when combined with a strong track record of working alongside partners to deliver valuable propositions to end users.

This job is a fantastic opportunity for someone with experience in partnerships, loyalty and payments to make a significant impact on business results nationally.


As a Partner & Payment advisor, you will:
  • Work with existing partners and our third-party agency to maximise the Shell Go+ customer value proposition, through new and exciting tactics. Ensure value is drawn down into the Go+ programme.
  • Independently seek out new partners to work with Shell Go+ ensuring they fit within the overall Go+ partner strategy and fulfil business case requirements.
  • Lead partner contract negotiations and works with internal teams to ensure compliance. Also lead subsequent Quarterly Business Reviews to monitor performance.
  • Work with internal stakeholder and other members of the Payment and Loyalty team to ensure end to end delivery of new partnerships.
  • Be responsible for the Pay at Pump/Smartpay operation on all sites. Measure and drive performance of this customer value proposition, through marketing activities and partnerships.
  • Oversee retailer/dealer/supplier reimbursement, acting as a billing liaison when required.
  • Work with the Operations team to resolve payment issues and monitors payment systems for fraud.
  • Work with payment providers ensuring payment is at the forefront of development and act as the contact for any issues arising from current payment systems.
  • Act as a focal point for all payment & voucher systems and for setting up new sites on payment systems.

What we need from you

Minimum requirements:

You will have:
  • Strong stakeholder engagement skills, proven within a partnerships environment.
  • Excellent communication skills including spoken and written English skills. Requires communicating using different methods, in a variety of formats, to people in many countries and excellent negotiation skills
  • Good understanding of payment systems and providers.
  • Ability to lead a project and drive change and able to implement new processes hard deadlines.
  • Excellent attention to detail, be methodical, organized, reliable and dependable
  • Good interpersonal skills and be a team player

Preferably, you will have:
  • Relevant partnership marketing experience, proven track record of activating partners to deliver new user acquisition and benefits for end users
  • Ability to work effectively and drive results as part of a cross functional team
  • Ability to articulate and communicate complex issues and ideas in a clear and concise manner whilst understanding the perspective and experience of others.
  • Ability to proactively identify and communicate potential issues with the appropriate teams or stakeholders. Making sure problems raised are followed up and worked on until completion.
  • This is a role for a person who brings diversity of thought, who is not afraid to speak up.
  • Resilience when working under pressure, with the ability to prioritise tasks to meet key deadlines.
  • Good judgement to provide advice, question discrepancies, escalate issues.
  • Continuous improvement mindset: utilising tools to streamline and automate work to boost efficiency

You will need to be able to work in the London office at least 2 days a week.

Company Description

Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK's growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There's never been a more exciting time to work at Shell.

Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
  • We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
  • We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.