Company: Shell
Skills: IT - SAP / ERP, Reliability Engineer
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Location: Bengaluru, Karnataka, India

If you are passionate about using technologies to deliver/maximize business value, translate business requirements to functionalities, and working on innovation to improve user-experience, then you can be one of us!

Where you fit in

You will work in a virtual team of global HRIT DevOps organization, responsible for providing HR System Support to all Shell employees, external candidates, and extended enterprise, on implemented HR SaaS solutions (Workday). Be part of Workday Security DevOps team, supporting Workday Security that is an integral part of Core HR, Compensation, Benefits, Performance and recruiting.

What's the role

As a Site Reliability Engineer - Workday, you will be deeply involve in end-to-end system features implementation, from design, configuration, testing and defects resolution to post deployment maintenance and troubleshooting. You will require to understand both the technical and business side of HRIT processes, to deliver greater business impact and improved employee experience in a more affordable way.

Aside from above, you are expected for the following:
  • Actively contribute to value delivery through "One Team - One Goal", "Self-Organizing" and "Continuous Improvement" agile principles. We operate with strong emphasis on teamwork and close collaboration across all roles and functions
  • Troubleshoot issues in Workday landscape & integrations to multiple systems - deploying fixes and/or working with other systems support teams to identify/deploy fix
  • Monitor end to end Workday landscape using monitoring tools, investigate and pro-actively fix systemic issues either through system changes or working with other systems support teams
  • Ensuring integrity of the end-to-end landscape, data flows and integrations with connected systems throughout the change and deployment lifecycle.
  • Have a solid understanding of user needs - capture/clarify requirements to enable impact analysis and delivery of committed change requests in Workday through sprints
  • Exercise robust end to end testing (both positive and negative) and without interruption to the end users.
  • Assess vendor releases - including engaging with relevant stakeholders to identify and manage impact
  • Stay up to date with Workday Product development and Community, utilizing best practices and technical documentation available
  • Engage on daily basis with colleagues from HRIT DevOps Team (Product Owner, Scrum Master, DevOps Analysts, DevOps Engineers, security, Information Risk Management (IRM) & other IT and HR areas specialists) and actively participate in scrum ceremonies
  • Support backlog refinement, spring planning and delivery of committed work, by providing technical suggestions, estimating required effort, identifying risks and dependencies, and surfacing impediments.

What we need from you
  • Bachelor's Degree or equivalent work experience and minimum 5+ years of experience in information technology
  • Minimum of 3 years' experience in complex organization or equivalent in Workday Production Support environment - with active support experience in key business "Moments that Matter" (e.g. Payroll, Annual Merit, Bonus, Benefits cycles)
  • Awareness/knowledge of agile project management methodologies, scrum ceremonies and DevOps ways of working; Ability to understand and aggregate Workday product knowledge quickly
  • Technical area: Workday functional Area ( Security preferred)
  • Well-developed communication skills, including the ability to communicate at all levels within the organization and to establish and maintain good working relationships with key internal and external stakeholders in HR and IT areas
  • Skilled in investigating, systematically troubleshooting and fixing complex issues to a root cause and report out to stakeholders in business language
  • Ability to synchronize with technical and non-technical team members and teams to deliver sprints smoothly
  • Knowledge of HR systems & applications (e.g. Workday, Salesforce, etc.) and understanding of IT organization and ways of working will be an asset. Previous role and background in Workday process administration is an advantage.