Company: Shell
Skills: HR - General
Education: High School/Secondary
Location: Makati City, Philippines

Job Purpose:

The Recruitment Advisor - Hire and Onboard role is intended to:
  • Be accountable for providing timely and high-quality offer to onseat process to ensure a positive candidate experience.
  • Be responsible for employment documentation for new hires and assure high quality data management.

Execute complex HR processes while complying with existing policies and operational procedures.

Primary accountabilities include but are not limited to:
  • End to end ownership for timely and accurate execution of the hire processes within the system
  • Guarantee that all candidates can start on their first day in Shell, correctly registered in payroll, with complete pre-employment requirements and complete IT equipment and access by ensuring that all coordination and system actions are done on time and with high accuracy.
  • Execution of relevant HR procedures within agreed SLAs and qualitative & quantitative KPIs.
  • Proactively monitor and efficiently follow-up on outstanding actions while overseeing the whole hiring process.
  • Maintain accurate candidate information within all systems utilized (e.g. Workday, Shell People, DocuSign) and ensure compliance on Data Privacy controls
  • Strive for continuous improvement in service delivery, lead/participate in improvement initiatives and global and local projects. Ensuring the info in Knowledge Management is up-to-date.
  • Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

Key Challenges:
  • Flawlessly execute a high volume and high-risk process while ensuring a timely onboarding and positive candidate experience and understanding cost/benefit to Shell.
  • Accurately handle complex, sensitive, and confidential individual cases with minimal supervision.
  • Need to prioritise and meet deadlines across a varied and dynamic workload with multiple candidates.
  • Able to work with highly confidential information while abiding to all Data Privacy rules.

  • This is an individual contributor role and reports to the Resourcing Operations Hire and Onboard Team Lead
  • Scope: Americas
  • Work Schedule: Night Shift (8PM-5AM Manila Time)

Job Knowledge, Skills & Experience:
  • Prior knowledge and experience in Human Resources or Service environment required.
  • Tertiary qualification - preferably in HR or Business Administration.
  • Experience with local policy/processes, pensions, benefits and immigration/relocation.
  • Experience in working with confidential and sensitive information (e.g. employment documentation) and maintaining integrity of data with high level of accuracy and attention to detail.
  • Proficiency in Shell People, Workday, Microsoft Office.
  • High level of attention to detail and data accuracy.
  • High level of personal accountability to manage and resolve issues raised by candidates, recruitment, hiring managers, local HR in a quick and effective way.
  • Problem solving attitude with a pragmatic approach - know who to contact when and be able to take the decision to deviate from the standard if required.
  • Able to actively participate in planning/prioritisation of own work.

Key Competences
  • HR Information & Systems > Skill
  • Performance, Rewards & Benefits > Skill
  • Account Management > Skill
  • Stakeholder Management > Skill
  • Employee Relations > Knowledge