Company: NES Fircroft
Skills: Customer Service, Operations Management
Experience: 10 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Hull, England, United Kingdom

To establish, implement and deliver against a supply chain process that allows the
business to meet customer expectations on service levels and inventory management.
To ensure a clear customer service process is implemented, that is responsive to
customer requirements: processes orders in a timely manner, ensures accurate and
timely invoicing and collection of cash.
To ensure the combined team is responsive to changing customer requirements and
complex supply chain issues cross Europe and to ensure performance is measured
through robust and tangible KPI's.

1. To ensure, through designed processes and leadership, that deliveries are on time
and risks are mitigated along the way to ensure the full delivery target KPI of 98% is
2. To ensure, through designed processes and leadership, that all invoicing is accurate,
100% of the time to customers.
3. To ensure that the department meets the group-wide HSE targets for supply chain
and continuously works to improve.
4. Negotiate and deliver supply chain contracts that are fit for purpose and cost
5. To ensure, through individual/team development and leadership, that a customer
focused and responsive supply chain and customer service team is in place.
6. To ensure that all Working Capital targets are adhered to.
7. To ensure robust and pro-active cash collection processes are in place and minimize
credit blocks.
8. Ensure reliable supply chains for truck, rail and ship are in place and adhered to at all
9. Lead the team and give insights to the business through a deep understanding of the
costs and market trends, which ensure accurate costs are in the business margin
models and recovery from customer.
10. To ensure the impact of demurrage is minimized and recovery from 3rd parties is
achieved where ever possible.

Level of education & Experience in general
• Degree level
• A minimum of 10 years' experience in a bulk commodity environment with a large
customer base and geographic region
• Managing complex supply chains and tight working capital targets

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.