Company: Wood
Skills: Technical Writing
Education: High School/Secondary
Location: Perth, Western Australia, Australia


Overview / Responsibilities

Wood is recruiting for a Technical Writer to join our Digital and Information Technology team. Ideally this role will be based in Perth, however those in elsewhere in Australia are encouraged to apply. This role is offered as a full-time permanent staff position with ongoing career development opportunities and flexible working arrangements. The position reports to the Development Manager with an immediate start.

Adapting quickly to your new role, you will develop high-quality technical content for a variety of formats including manuals training guides, and functional documentation. Tapping into your excellent written and spoken English communication skills, you will work effectively with our technical staff and end-users. With a sharp eye for detail and technically savvy, this role offers the opportunity to use your talents to seamlessly assist in smoothing the challenges facing our customers. This position is ideal for someone seeking a long-term career where you will enjoy the freedom of working in a professional culture as a valued and respected member of the team.

In this unique role, your accountabilities will include:
  • Developing and writing product documentation including online help information, manuals and training guides
  • Gathering technical information through observation and liaising with software developers and engineers
  • Using existing secondary information sources for technical information
  • Ensuring documentation updates are routinely high quality and provided in a timely manner

Other elements of the role are:
  • Assist clients and the team in building, maintaining and improving databases using in-built tools
  • Assist customers in improving their database understanding
  • Elevate support requests as required
  • Communicate with developers to ensure efficient and effective support
  • Communicate with customers / users to provide effective support
  • Monitor global support requests from customers / users
  • Support other discrete packages / work as required from time-to-time

Join us in the heart of Perth's CBD at Dexus Place - 240 St Georges Terrace, free 24/7 access to an exclusive on-site gym, superb end of trip facilities, coffee machines serving on demand and plenty of spaces to support your creativity. You will have access to remote and flexible working options, purchased annual leave and employee discount programs.

Please note that we are only able to accept applications from Australian citizens or those who currently hold Permanent Residency (PR) and do not require company sponsorship to work lawfully in Australia.

Skills / Qualifications

At Wood it takes a diverse range of skills and abilities to achieve the ongoing success and progress we are making in the changing energy sector. We would welcome hearing from those with the following background, skills and qualifications:
  • Tertiary qualified with strong foundation in IT and demonstrated background in working with databases or programming
  • Demonstrated technical writing skills
  • Ability to pick up new skills quickly and efficiently with an interest in ongoing learning and development
  • Excellent analytical and problem-solving skills
  • Experience using documentation systems (such as Sphinx)
  • Advanced skills / experience in MS Excel and / or a scripting language (such as Python)
  • Ability to effectively connect with and forge strong working relationships with Clients and End users to determine functional requirements
  • Detail oriented and task focused
  • Self-motivated, enthusiastic, technically curious and committed to delivering first-class technology services
  • Team player with strong interpersonal skills and the ability to connect with others
  • Effective communication skills with fluency in both written and spoken English


Company Overview

Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world's most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Wood is a global leader in consulting and engineering across energy and the built environment, helping to unlock solutions to some of the world’s most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. At Wood our common purpose is to ‘unlock solutions to the world’s most critical challenges.’ Through the delivery of our Consulting, Project and Operations solutions across energy and the built environment we deliver exceptional returns for our clients, our people, our investors and the communities where we live and work. Visit us at  www.woodplc.com and follow us on Facebook and LinkedIn.