Company: Baker Hughes
Skills: IT - Programming & Database
Experience: 6 + Years
Education: Bachelors/3-5 yr Degree
Location: Houston, Texas, United States


Lead Professional Specialist - Digital Service leader

Would you like to resolve product, configuration, and application issues/questions for Waygate Technologies Digital solutions products?

Do you have architecture and problem expertise towards customer solution design, coding and testing for changes and fixes?

Join our team!

Our Waygate Technologies team provides industry-leading products and services that optimize the inspection process. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team is responsible for the assembly of high-quality and innovative products.

Partner with the best

As Administration Assistant / Receptionist, you will be the face of Waygate Technologies. Greeting visitors and providing office and administrative assistance to teams or individuals.

As Lead Professional Specialist - Digital Service leader you will be responsible for:

 

 

  • Taking a leadership role in Strategizing with internal and external customer to prevent and solve issues.
  • Engaging with clients on day to day operations, organize and lead weekly calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
  • Establishing and growing relationships with functional leadership at client/internal leaders and be a point Peron to escalation or process definition & adherence.
  • Developing custom or standard programmatic solutions using the available tools & utilities, coding conventions and quality control procedures.
  • Transferring Knowledge - write user/technical documentation and case notes. Act as a technical resource or mentor other team members.
  • Creating workflow diagram and analysis leading to recommendations to customer and Baker Hughes leadership team
  • Reviewing System-wide root cause with goal of identifying patterns and root cause of cross-product/repeat support issues for either the customer or internal customers.
  • Contributing to Knowledge Management system for customer specific configuration details that will benefit the greater Customer Center team
  • Acting as escalation resource for Level 2 support teams
  • Researching and troubleshooting issues involving all aspects of Baker Hughes solutions, including but not limited to user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to Customer enterprise systems such as ERP, PLM and Quality.
  • Owning and managing personal caseload and perform callbacks and case follow through as defined by the Case Management Guidelines.
  • Troubleshooting and identifying product problems for presentation to engineering or Cloud infrastructure teams for resolution or disseminates appropriate information necessary to correct configuration issues.
  • Preparing regular communication to stakeholders about the support process & results
  • Adhering to all processes and methodology for Knowledge Centered Support. Create knowledge content for the Knowledge base.

 


Fuel your passion

To be successful in this role you will:

 

 

 

 

  • Have a Bachelor's Degree. A minimum 6 years of professional experience.
  • Demonstrate Ability to work independently with minimum direction
  • Have Effective communication skills. Demonstrated ability to effectively interface with cross-functional teams
  • Show Positive attitude when dealing with customers and co-workers.
  • Display Strong common sense and logical reasoning skills.
  • Show Familiarity with remote monitoring and diagnostics solutions and concepts
  • Display Exceptional troubleshooting, customer service, and analytical skills
  • Set an example in terms of quality, consistency and level of work, as well as work ethic and approach

 


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

 

 

 

 

  • You may work out of any Baker Hughes Waygate Technologies location based in Skaneateles , Cincinnati or Houston.
    Remote option may be available .

 


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

 

 

 

 

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

 


About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.