Company: Baker Hughes Skills: IT - Software Development Education: Bachelors/3-5 yr Degree Location: Pune, Maharashtra, India
cross-functional support for deployment and timely resolution of production application issues
Work with Infra team and users for prioritization of critical issues and work towards resolution
Ensure conformance to Operations support standards / practices
Responsible for managing the application version matrix and managing the changes, patch application testing,
coordination and communication for outages etc.
Conduct performance and Ops reviews for the leadership and stakeholders by using and owning established Service Delivery metrics
Own and be responsible for Open cases reduction, RCAs and recurring issues reduction, SLAs, TAT
Work with cross functional teams ensuring system availability and minimal planned and unplanned outages
Work with IM Risk and Security team and ensure all the Security and controllership requirements are met including policies, standards and documents
Serve as domain expert and drive / be accountable for operational excellence as well as stabilization of Operations into OM process area
Should be able to guide and direct the team in OM and Supply chain areas utilizing his/her expertise and assisting the team for any roadblocks
Build strong team relationships with multiple stakeholders services, QA, Technology, Sales/order management support teams, and end users. Stay connected with functional stakeholders through regular meetings
Act as single point of contact for escalations ensuring they get addressed appropriately with continuous communication
Receive and resolve Voice of the Customer (VOC) feedback and pass on to leadership
Maintain effective relationships with peers and vendors to integrate the program into the overall
Ensure uptime SLA 99.17 and response SLA
Configure tools/system to monitor the application and pro-actively
Build and improve the support work flow and tools
Provide feedbacks so support tools and features can be built in applications
Track the customer versions and latest versions
Ensure the Architecture guidelines received from App arch, Infra arch, security SME are implemented and followed.
Train the peers and new members on processes and tools
Apply technology and operational best practices in designing, development and implementation standards and capabilities to enable highly available, scalable and reliable infra/Applications.
Plan and execute the approved infra/application changes in a specific change window working with Application support focal.
Set up the changes request process working with Application support focal
Monitor and optimize cloud/infra performance and assure application/infra security in a high availability environment.
Work with peers, DE and DTE team to report, troubleshoot, and resolve Infra related issues.
Enforce and execute user policies and procedures
Coordinate 24/7 support team comprised of Baker Hughes employees and vendors. Coach and train, and support with high-complexity tasks
Provide on-call support
Ensure audits are getting planned and executed regularly and best practices are implemented based on feedback/outcome of audits.
Interfaces with Application Arch, Security engineer, and Infra Architect to align implementations and drives outcomes through the eyes of customer success
Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math).
Knowledge of Azure or AWS operations (monitoring and support)
Knowledge of scripting such Java, Python, Powershell, Databases
A technical engineer, with extensive experience in solving challenging issues in high pressure Environment
Tenacious problem solver demonstrating an innate curiosity and passion for solving difficult problems
Ability to quickly identify and analyze technical risks and impacts; define alternatives and prioritizations to remove roadblocks
strong written and oral communication skills; Highly motivated, self-starter
About Us: With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.