Company: Hydrasun Limited
Skills: Business Development, Customer Service, Sales
Other Skills: Internal Sales
Experience: 3 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Glasgow, Scotland, United Kingdom

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: United Kingdom


Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide.
 
We are recruiting for a Project Sales Coordinator within our Glasgow Office to process customer enquiries in an accurate, efficient and professional manner, liaising with both Engineering and the workshop manager to create an acceptable delivery schedule in line with our customers expectations. The successful candidate will build and develop effective relationships with customers and to provide a proactive customer care service at all times.
Candidates should have prior/current experience in an internal sales environment. Experience with ERP systems would be advantageous but is not essential.
 
Essential Experience, competencies and qualifications
  • Previous experience in a sales environment within a supply company in the service industry
  • Ability to competently communicate both verbally and in writing at all levels
  • Ability to build proactive relationships with customers and team members
  • Competent in the use of computer systems, in particular Word, Excel and Power-point.
  • Excellent attention to detail
  • Ability to demonstrate a flexible "can do" approach
  • Ability to plan and organise workload to ensure deadlines are met
  • Ability to delegate work effectively and ensure that tasks are monitored and completed
  • A motivated individual who is able to use their own initiative
  • Ability to negotiate with customers.
  • Possess the necessary drive to lead a team when required
Desirable Experience, competencies and qualifications
  • A qualification and / or training courses in selling techniques and methods
  • S/NVQ level 2/3 in Customer Services
  • A working knowledge of Hydrasun products
  • An understanding and previous experience of using ERP systems
  • Previous experience of delivering a training or competence programme within an internal sales environment in the service industry
Duties include but are not limited to:
 
Processing of Customer Enquiries
  • Process all customer enquiries in a timely and courteous manner.
  • Ensure full compliance and understanding of the ERP system.
  • Ensure that all customer orders are entered into the ERP system in an accurate and timely manner with sufficient information and instructions to allow internal departments to complete their scope of work.
  • Create route cards in line with the departments procedure.
  • Provide customers with an accurate and timely response to their enquiries in line with department KPI metrics.
  • Create documentation using specific templates where required.
Issue of Quotations
  • Issue quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models.
  • Ensure that costs for additional services, such as freight and packing are advised and agreed by the customer in advance for customers who require immediate service.
  • Maximise margin revenue opportunities for premium requirements when the opportunity is presented.
  • Provide Customers with an accurate and timely response to their enquiries.
Following up on Sales Enquiries
  • Follow up on quotes in conjunction with the KAM and provide the department with any appropriate information.
  • Record details of the enquiry follow up in the ERP system including the specific information for any lost enquiry.
Receipt of Orders
  • Ensure that all customer orders are reviewed to confirm compliance with the quotation and that all obligations and commitments can still be achieved.
  • Ensure that all customer orders are entered into the ERP system in a timely manner with sufficient information and instructions to allow internal departments to complete their scope of work.
Customer Services
  • Build and develop effective and proactive relationships with customers to allow a detailed knowledge and understanding of their business needs.
  • Liaise other departments and branches with regard to product availability, delivery times, product assembly or manufacture.
  • Liaise with the Engineering department for specific engineering queries on design, specification or type.
  • Ensure a satisfactory customer care and after sales service.
  • Provide an interface service for Customer queries which is capable of providing timely and accurate information on demand.
Competitors / Suppliers
  • Understand our competitors' market offering and their activities within the market sectors we operate.
  • Understand our key supplier relationships, their scope of support and develop key interfacing points within their organisations.
Continuous Improvement/Personal Development
  • Be responsible for knowing, understanding and promoting the Customer Services Department targets and objectives.
  • Be responsible for understanding, agreeing and achieving personal objectives set by the General Manager.
  • Adhere to the procedures as laid down by the HSE Management System and Quality Management System
  • Adhere to the procedures as laid down by the Human Resource Management System and to take an active part in the Performance Management Process and the Competence and Training Programme
  • Put forward any suggestions for improvements to the General Manager.
  • Be a team member and actively promote communication and information sharing within the team.