Company: NES Fircroft
Skills: Customer Service
Experience: 1 + Years
Education: High School/Secondary
Employment Type: Full Time Contractor
Location: Houston, Texas, United States

Customer Service & Logistics Representative


Location: Houston, TX.

Job Type: 12-Month Renewable Contract


Primary Responsibilities:

  • Carry out order processing and keep daily contact with customers.
  • Provide and process information in response to enquiries and requests about products and services.
Detailed Responsibilities:

  • Upload and check customer orders with reference to all conditions, price, credit limit if existing.
  • Upload full instructions for the shipment and prepare directly or ensure that all other necessary documents are available.
  • Maintain a proper communication with customers for any request or issue concerning the orders.
  • Respond promptly to customer enquiries, including enquiries on pricing.
  • Check product availability for the required date.
  • Organize workflow to meet customer timeframes.
  • Send to customers order confirmation, shipping documents if required, and provide delivery information, keeping customers informed about variations.
  • Follow the status of the order: material preparation, booking reservation.
  • Handle and resolve customer complaints or when appropriate involve other competent departments for the management of claims.
  • Follow up on the invoicing process.
  • Credit and debit note requests.
  • Keep records of customer interactions and transactions, record details of enquiries, comments, and complaints.
  • Carry out pertinent activities to keep Master Data updated in the sap system, set up new customer accounts and manage customer accounts.
Skills and Qualifications:

  • A minimum of 1-2 years' experience as a customer service & logistics representative; sales assistant; logistics clerk or from a technical service focused role.
  • Experience within a multi-national company is ideal, and possibly within a company producing, distributing, or transforming raw materials as well. 
Technical and Computer Skills:

  • Customer Service and/or logistics principles and practices.
  • Some knowledge of administrative procedures.
  • Knowledge of chemicals and/or oil & gas industry is a plus.
  • Proficient in Microsoft Office Suites.
  • Working knowledge of SAP system.
  • Familiarity with (CRM) Customer Relationship Management software is highly desirable. 
Additional Details:

  • Flexibility, resilience, problem solving and analysis
  • Ability to work both independently and as a member of t.he team.
  • Attention to detail.
  • Strong interpersonal and listening skills, as well as very good verbal and written communication skills.
  • 10% travel may be required.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.