Company: Baker Hughes
Skills: Contracts Administration
Experience: 4 + Years
Education: Bachelors/3-5 yr Degree
Location: Ciudad Del Carmen, Mexico


Lead Services Specialist - Customer Contract Management

Are you passionate about being part of a successful team?

Do you like working in collaborative teams and negotiating successful projects?

Join our Turbomachinery Services Team!

Our Turbomachinery & Process Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

Partner with the best

This role is responsible for all activities providing the necessary support on pre-and post-contractual administration & management, Terms & Conditions of the contract, and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures, and ways of working.

As a Lead Services Specialist - Customer Contract Management, you will be responsible for:

  • Being accountable for the financials performance of the project (Sales / CM / Cash collection) for the project(s) to his/her ownership.
  • Being accountable for the quality and OTD of the project, to reach Customer needs.
  • Being accountable for Customer responsiveness and communication/satisfaction.
  • Interfacing with our internal departments, to deliver project obligations and facilitate site activities.
  • Interacting with BH tools, processes, and organization to fulfill all obligations for project(s) to his/her ownership.
  • Projecting T&Cs ownership: resolve any unclarity in the agreement wording which may arise during project execution.
  • Having PO ownership: Interface with functions to deliver contractual obligations in terms of supply and on time delivery.
  • Being responsible for the Project with H/O acceptance (reviewing of PO/CC/quote/CS B/plan/etc.).
  • Having T&Cs ownership: resolve any un-clarity in the agreement wording which may arise during the execution.
  • Being responsible for the PO documentation (QCP, request & upload LOC on global trade tool, inspection docs, etc.).
  • Ensuring the Doc's Management (customs clearance, TRS, COC, COO, EURI, POD etc.) coordination & collection by Global Operations team (in terms of completion & quality).
  • Owning Project tools setup and update for parts/repair (new Job opening, OKE booking, deliverables).
  • Being responsible for Sales order creation (parts) and TX repair job opening.
  • Interfacing/coordinating with Sourcing, Pick & Pack, Billing, Shipping, forwarders where there is customer involvement or trigger commercial discussion.
  • Owning Part's Code management - change order (LT, blocked codes, inactive, supplier, doc not applicable, migrated fleets, as needed.
  • Managing outage scheduling (dates & scope of work), after Handoff from OPM team (technical sales), updating IRAS tool accordingly.
  • Negotiating change orders with Customers.
  • Identifying project risks by working with multiple functions to mitigate them (EHS, schedule, cash collection).
  • Ensuring quality and on time delivery of the invoices with all support documentations.
  • Being a ccountable for Revenues Recognition Process. Accountable for "on time" payment from Customer (cash collections).
  • Identifying opportunities to expand the project profitability in ways that bring value to Customers.
  • Being accountable for the weekly QMI input in term s of "Backlog-Convertible-Early" / R&O for Sales and CM and for update of CSPT accordingly.
  • Being accountable for backlog tool update, with support of OTR COE.
  • Activating and Supporting Back-charge Vendor Recovery process when applicable / Insurance process.
  • Owning concession process management.
  • Ensuring the CIRs opened for the project(s) to his/her ownership, are closed and action items implemented, as per CIR report.
  • Owning Customer T-NVS and follow-up with Customer.
  • Owning Lessons Learned process for the project(s) to his/her ownership.
  • Activating WF for in-transit concession - only T&NI (i.e. > 10000 price).
  • Receiving and striving match internal KPIs.
  • Driving upsell through upgrade opportunities and new services.
  • Driving definition and implementation of fleet strategy for the project (focus on new-technology injection).
  • Supporting negotiations team during different phases, relevant to his/her own projects renewal and/or extension.
  • Attending Customers Annual Meeting and/or associated social events.
  • Having New project tool's set-up (new job's creation, other).
  • Owning Budget deviation approval for Repair jobs. Own RDI/RDA coordination or issue.
  • Supporting the Change Orders requests. Support Back-charge process --> Vendor Recovery process.
  • Driving "on time" payment from Customer (Past Due).
  • Managing internal operating metrics (Projects, Risk Reviews, etc. tools accordingly).
  • Being accountable for tool updates, with support of OTR COE.
  • Supporting Post- outages costs reconciliations meetings.
  • Identifying areas of improvement to protect and enhance the profitability of the deal, duly tracking the relevant changes.
  • Managing the relationship with the different BH Legal Entities, for effective coordination with local authorities, (immigration and customs offices) and with HQ.


Fuel your passion

To be successful in this role you will:
  • Have a Bachelor's degree in engineering or equivalent from an accredited university or college (or a high school diploma).
  • Have Project Management expertise (4 - 5 years of experience), better if associated with Technical skills and Maintenance knowledge
  • Have experience in Turbomachinery (4 years).
  • Have oral and written communication skills Demonstrate interpersonal and leadership skills
  • Demonstrate a problem-solving attitude.
  • Have good Computer skills (i.e. Microsoft office)
  • Be fluent English (spoken and written)
  • Have Six Sigma training is preferred


As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. Requests for reasonable accommodations due to valid medical reasons, a sincerely held religious belief, or other personal conscience objection will be considered on a case-by-case basis, including but not limited to essential job duties, in accordance with applicable law.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.