Company: Baker Hughes
Skills: Customer Service
Education: High School/Secondary
Location: Aberdeen, United Kingdom

Real Time Support Specialist

Would you like to be part of a team that utilizes real-time data?

Are you passionate about providing Assistance and Support?

John our Remote Operations Team

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our Digital Technology team provide customers with the tools to be able to stream and visualize real-time data anytime and anywhere.

Partner with the best

As a Real Time Support Specialist, you will be part of a global team responsible for monitoring real-time drilling and wireline data, incident management and data quality assurance. It demands the highest level of customer service to internal and external customers and will challenge your ability to perform in a high paced environment.

As a Real Time Support Specialist, you will be responsible for:

  • Creating wells in the applications, well entitlements, feed set up and monitoring of Drilling and Wireline wells
  • Managing application support, tracking emails, phone calls, requests and incidents
  • Helping maintain and develop Standard Operating Procedures
  • Supporting the development of new services
  • Communicating and facilitating continuous improvement
  • Working with regional and global teams to ensure resilience of service and information security
  • Managing additional projects as assigned by Remote Operations Services Center Manager and Service Manager

Fuel your passion

To be successful in this role you will:

  • Have an HND or above in an IT or Computing qualification with proven experience in Customer Service and Application Support
  • Have the ability to manage to bold deadlines while staying true to strategic outcomes
  • Have excellent written and verbal communication skills
  • Have experience building sound customer relationships, creating processes with customer viewpoint and partners with customers to help shape their future initiative

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.