Company: Baker Hughes
Skills: Research & Development
Education: High School/Secondary
Location: London, England, United Kingdom


Are you a UX Researcher who is eager to take a leading role in UX research for a world leading business?

Do you have experience in driving customer research, as well as qualitative and quantitative user research?

Join our IAM Design team

The IAM Design Research charter is to advance our design and product development teams' understanding and insight re: the interaction between users and system elements; to bring scientific theory, principles, data and methods into the design practice. We partner with Product and Engineering teams to create innovation that enhance and improves the customer experience.

Partner with the best

The Principal UX Design Researcher role is responsible for defining and evaluating the customer experience for our products from the Industrial Design perspective. You will work with the design team to help create and evaluate concepts by prioritizing research questions based on analysis of current knowledge, project goals, and identified risks.

As a Principle UX Researcher, you will be responsible for:
  • Designing and executing qualitative and quantitative research using different methods and techniques based on project goals and timelines
  • Conducting research to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
  • Applying research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research)
  • Working to understand business drivers and provide research consultation
  • Working with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
  • Challenging traditional assumptions about UX Design and Research - seeking out, inventing, testing and sharing new directions and technologies


Fuel your passion

To be successful in this role you will:
  • Have considerable experience of conducting/leading Design Research/ User Experience Research efforts
  • Be Proficiency with design tools like Figma and Figjam
  • Have an Entrepreneurial and curious mindset, with developed communication and interpersonal skills
  • Possess the Ability to teach others about User Experience Research drive research programs with proven leadership skills
  • Have synthesis expertise"ability to get to the "so what"; surfacing fresh insights and opportunity areas from research


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive


About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.