Company: Baker Hughes
Skills: IT - Software Development
Experience: 7 + Years
Education: Bachelors/3-5 yr Degree
Location: Houston, Texas, United States


Partner with the best

Baker Hughes OFS Digital division is hiring a full-time position in its Systems Operations Management group. The Application Support Engineer is a technical position that supports Baker Hughes OFS Digital applications for the different Oilfield disciplines.
The Applications Support Engineer needs to have experience with supporting applications that have services-based architectures; effective communication skills, and a motivation to achieve results in a fast-paced environment.

Fuel your passion

Essential Responsibilities:

  • Providing technical application support for enterprise-level systems
  • Deploying application upgrades/patches in production and test environments
  • Troubleshooting application alerts from monitoring tools and performing RCAs
  • Building and maintaining AWS/Azure public cloud infrastructure for application platforms
  • Participating in Capacity planning, system performance monitoring, resource utilization trending and incident and change management
  • Co-ordinating with various on-prime and cloud infrastructure partners for Server, Network, Database, service-related incidents, and projects
  • Writing tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up to date
  • Writing tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keeping them up to date
  • Working on critical, complex customer problems that may span multiple services
  • Participating in 24x7 on-call rotation and working with global teams
  • Collaborating with cross functional stakeholders
  • Providing mentorship and guidance to team members


Qualifications/Requirements:

  • Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math)
  • 7+ years of experience in application support
  • Expert in performance monitoring and capacity management of enterprise systems using various tools
  • 4+ years of Hands-on experience with Public Cloud-based applications, technologies and tools, deployment, monitoring, and operations, such as Docker, Kubernetes, Prometheus, Grafana, Kibana, etc.
  • Experience with standard IT security practices such as identity and access management, least privileges policies, data protection, encryption, certificates, and key management
  • Experience with networking technologies such as VPCs, Load Balancers, Firewalls, and web standards (REST APIs , security mechanisms, etc.)
  • Experience with WebLogic or similar application server technology administration
  • Extensive experience with working on Linux servers and shell scripting for process automation
  • Experience in RDBMS and NoSQL database technologies
  • Change management and Incident management process


Desired Characteristics:

  • Technical engineer with extensive experience in solving challenging issues in high pressure environment
  • Excellent communicator, works well in a team environment, and welcomes challenges
  • Self-starter with ability to manage multiple priorities in a fast-paced work environment
  • Strong problem solving and analytical skills demonstrated the ability to assimilate the latest information and understand complex topics
  • 2+ years of experience in Real Time Applications
  • 2+ Apache Cassandra or similar NoSQL database technologies
  • Experience in DevOps, CICD processes and technologies
  • Knowledge of VMware and other virtualization platforms
  • Must be committed to customer service and ability to work in team-oriented environment
  • Global support experience
  • Oil and Gas experience is desired


Soft Skills:
  • Strong oral and written communication skills
  • Strong business analysis and problem-solving skills
  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
  • Ability to interact at all levels of the organization and with other Baker Hughes businesses
  • Must be committed to customer service and ability to work in a team-oriented environment

Work in a way that works for you

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace the challenge with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • The safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits


About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.