Company: NES Fircroft
Skills: Customer Service, HR - General
Experience: 5 + Years
Education: High School/Secondary
Employment Type: Full Time Contractor
Salary: N/A
Location: Houston, Texas, United States

Global Mobility Analyst

Job Type: Contract- Approximately 6-9months

Location: Houston, TX.


Job Purpose:

This position is responsible for the full life cycle delivery of International Assignment services. The role ensures all IAs receive service within negotiated service levels (quality, cost, and timeliness) in accordance with set policies and governance; lead improvements in customer service delivery by identifying service gaps, recommending improvement; manage the development, implementation and IA compensation, tax, immigration, and relocation services


Job Responsibilities:


  • Provide specialist advice to HR practitioners in relation to International remuneration in areas such as procedure interpretation, cost of living differentials, superannuation/pension and taxation
  • Liaise with relevant tax providers and GM Group Function for additional specialist or technical advice
  • Review GMAP produced documentation as required, including items such as cost of living data, location and site allowances, salary sacrifice arrangements, application of foreign exchange rate, annual salary review and incentive payments for IAs
  • Liaise with Service Providers
  • Ensure service to IAs and business is consistent with agreed service standards in terms of quality, cost, and timeliness
  • Build and develop relationships with continual improvement focus
  • Liaise with GM Group Function to ensure contract KPIs are met
  • Issue resolution and escalation
  • Ensure active communication and engagement with IAs
  • Deliver and communicate GM procedure, processes and Petroleum location specific processes and requirements to IAs
  • Manage IA queries to resolution
  • Ensure IAs have understanding of international remuneration
  • Establish and maintain ongoing relationship with Petroleum Management, Petroleum HR Leadership, GM Group Function, GMAP, IAs, Accounts Payable, Payroll and the applicable logistics/regulatory service providers.
Skills and Qualifications:

  • Minimum 5 years extensive experience in the development, management, and administration of various IA programs (i.e., remuneration, destination services, policy development/interpretation, systems, and procedures)
  • HR Generalist experience in the International HR
  • Experience in communicating knowledge of specialist area and presenting potential solutions for customers
  • Proven ability to develop and coordinate external service provider relationships
  • Demonstrated issue resolution skills
  • Working knowledge of payroll processing

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.