Company: Baker Hughes
Skills: Civil Engineering, Engineering Technician
Experience: 10 + Years
Education: Bachelors/3-5 yr Degree
Location: Sugar Land, Texas, United States


Industrial Water Lead Technical Support Engineer (Downstream Chemicals) Sugar Land, TX / NA Remote

Are you considered an Application Matter Expert in Industrial Water treatment?

Do you enjoy troubleshooting issues, working with customers and developing innovative solutions to meet their needs?

Join our Technology Service Delivery Team

We are the leader in the refining industry. Our advanced chemical and digital solutions and our ability to apply them safely and effectively create value for our customers by improving their process efficiency and maximizing their throughput. Our team leads technical support efforts and provide assistance to our customers for their refining treatment programs across North America.

Partner with the best

As a Lead Technical Support Engineer within Downstream Chemicals you will provide technical support to our customers focused on delivering Water technologies and optimizing related applications across North America. You will be viewed internally and externally as a subject application expert in Water related technologies, applications and disciplines including cooling towers, boilers, wastewater treatments and industry specifications.

As a Industrial Water Lead Technical Support Engineer, you will be responsible for:

  • Leading Water technical support efforts across all existing and new Downstream accounts to enable flawless execution through involvement in pre-planning, job execution, and post-job analysis
  • Working closely with Service Delivery, Sales and Technology teams to design technical job programs including risk mitigation plans to meet customer's objectives and maximize revenue potential
  • Performing job analysis to understand application hazards & incident potential
  • Working on field incidents related to products/services and participate in incident investigation when required ensuring end to end process
  • Providing on-demand support for cooling, boiler and waste water applications in refineries including technical recommendations for new chemical applications
  • Providing support to Operations, Technology and Manufacturing for water technology portfolio as needed including roll out and application of new technologies in the field
  • Providing technical presentation for customers and field personnel
  • Performing annual technical audits and health checks on all assigned accounts


Fuel your passion

To be successful in this role you will:

  • Have Bachelor's degree in Chemistry or an Engineering discipline
  • Have 10 years of industry experience including 5+ years industrial water process/plants experience
  • Have a understanding of the cooling water technology, boiler technology and waste water treatment plants and industry standards with field/operations/application support experience
  • Be available to travel up to 50% of the time
  • Develop and provide technical mentorship to others
  • Be able to effectively communicate complex technical concepts to all individuals of all levels of experience both in a written and oral format
  • Be authorized to work in the United States with no restrictions


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits


About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. Requests for reasonable accommodations due to valid medical reasons, a sincerely held religious belief, or other personal conscience objection will be considered on a case-by-case basis, including but not limited to essential job duties, in accordance with applicable law.About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.