Company: Baker Hughes
Skills: Engineering Technician, Manufacturing Engineering
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: Houston, Texas, United States


Remote Service and Training Specialist

Are you passionate about providing complex technical solutions?

Do you relish the prospect of working with cutting-edge Radiography products?

Join our Technical Support Services team

As the world's digital industrial leader, Baker Hughes is known for delivering high-quality innovative solutions to industry's problems. Our goal is to deliver high-quality inspection systems, designed to help customer operations thrive. Our team ensures crucial customer machines work efficiently and with the highest up-times.

Partner with the best

The Lead Radiography Remote Service and Training Specialist (RSTS) is responsible for resolving customer issues, technical training, and other projects with moderate complexity. In this role, you will use defined tools, follow processes/guidelines and escalation paths, meet day-to-day short-term objectives, and have the ability to resolve issues through immediate action or short-term planning.

As a Remote Service and Training Specialist, you will be responsible for:

 

 

  • Acting as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of technical issues/queries for the Radiography product lines including Rhythm Software, driving and leading the resolution process until the customer's satisfaction is achieved to the best of the company's ability.
  • Having fundamental knowledge of Radiography and/or Rhythm, the associated configuration installations and applications, and/or follow established escalation paths to support appropriately.
  • Handling technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers.
  • Involving other teams as required, facilitate and motivate them to support the resolution process and use own leadership skills to get their buy-in and engagement
  • Building strong relationship with the different internal teams and the customers.
  • Working with the regions and the leadership to prioritize cases.
  • Keeping the local commercial sales rep. or channel partner copied regarding customer issues and their resolution.
  • Monitoring metrics to understand severity of incoming and/or pending issues and align priorities accordingly.
  • Supporting other Remote Service and Training team members and other teams as required.
  • Developing, prepare and conduct training for internal and external technicians.
  • Attending, participating in and completing field interventions as required to support remote service cases or field service needs.
  • Supporting New Product and New Service Introductions through being on development teams, developing training, and attending training to continually expand knowledge and expertise.
  • Expanding the scope of remote monitoring, diagnostics and service through development and use of new tools and techniques such as AR/VR.

 


Fuel your passion

To be successful in this role you will:

 

 

 

  • Bachelor's degree in Engineering from an accredited university or college, or a high school diploma/GED with at least 3 years of experience in an engineering, application, manufacturing, or service role
  • Have experience in analyzing technical issues.
  • Show strong oral and written communication skills (English required, German desired).
  • Have great interpersonal skills, team oriented with willingness to work remotely in a global team
  • Have willingness and ability to work in flexible schedule
  • Be able to Travel as required for training and customer site visits. If product specific experience is lacking, then candidate would spend approximately first 6 months partnering with field service to learn equipment and traveling as required.

 


As part of our commitment to the health & safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

 

 

 

 

  • Flexibility within the day or week to get the job done

 


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

 

 

 

 

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

 


About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.