Company: Baker Hughes
Skills: Customer Service, IT - SAP / ERP
Experience: 4 + Years
Education: Bachelors/3-5 yr Degree
Location: Houston, Texas, United States


Do you enjoy being part of a team that provides high-quality service for our customers?


Do you enjoy building relationships and ensuring customer success?


Join our team!


Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our Sales teamwork in partnership with our global customers to build loyalty and develop sales growth. We take responsibility for the long-term success of the business by building trusted relationships and an understanding of our customers.

Partner with the best


As Customer Order & Fulfillment Specialist, you will be the focal point between when orders are placed and when they ship. You will be coordinate with your internal customer teams to ensure orders reach the customers by the agreed-upon terms. This is a global position, and you will interact with customers from around the world.

As a Customer Order & Fulfillment Specialist, you will be responsible for:

 

 

  • Facilitating order management - process order intake, input into internal systems. Connect to customer portals and systems.
  • Being the contact for customer inquiries, customer issue resolutions, and will work with operations to understand and communicate status to customers.
  • Working together with internal teams, geared towards specifying activities, planning of activities and giving explanations on technical issues.
  • Handling standardized project processes. Guidelines for choosing the right actions. Some latitude in ways of working and planning.
  • Handling targeted clients. Working on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

 


Fuel your passion


To be successful in this role you will:

 

 

  • Have a Bachelors degree (or a high school diploma / GED with at least 4 years of experience in Services).
  • Have a working knowledge of SAP (preferably SD or MM modules).
  • Exhibit persuasive oral and written communication skills.
  • Demonstrate sound interpersonal leadership skills.
  • Be able to work with minimal guidance.
  • Demonstrate tenacious problem-solving skills.

 


Work in a way that works for you


We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

 

 

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

 


Working with us


Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you


Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

 

 

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

 


About Us


With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us


Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.