Company: Cammach Bryant
Skills: IT - Analysis & Management
Education: Some College
Location: Aberdeen, Scotland, United Kingdom

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: United Kingdom


Our client is looking for an IT Infrastructure Systems Analyst for a 6 month contract position, located in Aberdeen.

ROLE

  • Responsible for the day to day management and support of IT Infrastructure in office locations, gas terminals and offshore drilling rigs and platforms.
  • Provides 2nd - 3rd line IT support to business users as part of the IS Service Operations team
  • Work as part of project teams deploying and managing servers, storage, and applications services to the SE business
  • Provide Infrastructure support to the wider business in partnership with other teams as part of the Information Systems Infrastructure organisation

RESPONSIBILITIES

Infrastructure System Management

  • Operation and support of Windows and Linux servers within the SE IS Infrastructure.
  • Ensure the compliance of server and client estate with SE security standards by ensuring monthly security patching and anti-virus is up to date and help with the production of reports for KRI's (Key Risk Indicators) for IS Management
  • Work as part of project teams for end-to-end technology requirements within the IS Operations Team. Providing support for design, procurement, project management and installation of new or existing servers and storage systems and then handover to operational support.
  • Ensure that IS system documentation, System Overviews, Processes and Procedures are created and kept up to date.
  • Ensure that IS Operational Processes and Procedures are followed so that IS team maintain compliance.
  • Acts as a technical reviewer for IS and attends and presents Changes during the weekly Change Advisory Board which reviews wider business change.
  • Provide support of business applications locally and throughout wider infrastructure as required
  • Oversee and partner with relevant 3rd parties who may be involved in new system designs or upgrades to existing infrastructure to ensure they are carried out within the requirements of the proposed Change requests and to company requirements and specifications.
  • Operation and support of effective backup, recovery and business continuity regime and ensure a successful annual Disaster Recovery test of local Infrastructure is carried out and documented.
  • Responsible for daily systems administration tasks such as system logs checks and network utilisation checks to ensure business systems are performing as they should
  • Liaise with local business stakeholders and Offshore Comms Techs and / or OIMs for any IT Changes or Incidents affecting their locations

Note: This role is predominantly a 2nd / 3rd line position, however there may be some 1st line support required at times also.

2nd Line User support:

  • Respond to requests for support according to agreed SLAs as a minimum and in line with policy and procedures.
  • Use service management software for handling requests, incidents, problems and infrastructure changes for day-to-day requirements or business Change Projects.
  • Escalation of calls internally or externally to service teams and other suppliers.
  • Liaise with customers through various means (e.g. in person, verbally, by email) to deal with incidents and requests and provide updates.
  • Ensure users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays.
  • Work with IS colleagues across multiple locations to provide and support IT infrastructure and services to ensure robust and resilient infrastructure.
  • Build strong relationships with and gain the trust of business customers, providing advice and guidance to maximise technology potential.
  • Support of users operating Meeting room equipment.

Other activities

  • Responsible for the upkeep and review of Infrastructure documents
  • Technical resource during Major Incidents and providing follow up fault analysis report
  • Provide Major Incident reports input relating to calls, incidents and systems performance as required
  • Comply with SE procedures - e.g. for logging of service calls and change control for systems and application changes
  • Work with the business and the broader SE IS organisation to uphold standards for IT systems and applications
  • Liaise with third parties and suppliers as required to escalate support issues
  • Maintain the administration of an accurate record of IS assets
  • Undertake IS procurement purchase order processing, receipting and reporting
  • Provide out of hours support during evenings and weekends if required

REQUIREMENTS

Education: HNC / HND qualification or equivalent

Work Experience

  • Experience of delivery of providing IT user support to business customers
  • Experience of deploying and support desktop and laptop equipment
  • Experience in an Oil and Gas context is desirable
  • Experience working and supporting offshore

IT technical competencies:

  • Expert level experience of Microsoft Windows Server
  • Expert level experience of Microsoft Active Directory Services
  • Experience of Deploying and Supporting Microsoft Azure Active Directory
  • Experience of Deploying and Supporting Microsoft Azure platform
  • Experience of Microsoft 365 Services, SharePoint Online, Teams, etc..
  • Experience of Deploying and Supporting Enterprise data storage systems
  • Experience of Deploying and Supporting Microsoft Exchange Systems
  • Experience of Deploying and Supporting Citrix Virtual Apps & Desktops
  • Experience of Deploying and Supporting Backup systems such as Backup Exec and Veeam
  • Experience of Deploying and Supporting Microsoft SQL Server
  • Desktop PC, Tablet and Laptop support

 

  • Ability to develop strong and cooperative relationships with customers, IS colleagues, service providers and other professionals
  • Well organised with the ability to effectively prioritise work in order to meet deadlines
  • Excellent written communications skills
  • Excellent interpersonal and relationship management skills
  • A systematic, disciplined and analytical approach

Certification

  • ITIL v3 Foundation certification
  • Microsoft certifications e.g. MSCP in relevant subjects
  • UK BOIET Offshore Survival certified

Travel Requirements: Occasional travel to other locations and Offshore