Company: QatarEnergy
Skills: IT - Sys Admin & Support
Experience: 5 + Years
Education: High School/Secondary
Location: Qatar


ICT TECHNICIAN (Desktop Services & Operation)

Primary Purpose of Job
• Provide 1st and 2nd line ICT technical support to resolve user's issues according to the agreed Service Level Agreements to minimize business disruption. • Provide user requests fulfilment, awareness, and support by attending all assigned tickets to enhance user's computing experience within QP. • Ensure all ICT equipment's are connected and installed in line electrical safety & hazard standards in line with QP strategy and values. • Act as first response team member and execute required emergency procedures (Virus infection, evacuation, disaster recovery …). • Maintain and ensure proper documentation of various technical documents, knowledge base, and tickets updates on systems and assets inventory system. • Apply IT standards, policies, and procedures on ICT related assets and offered services, and report any breaches to supervisor for proper action. • Use the IT Service Desk System to monitor, attend to all assigned support related tasks and incident, and ensure to update tickets status on the system towards achieving ITC section KPIs. • Communicate customer needs and requirements to supervisor towards achieving high customer satisfaction levels. • Submit ICT related reports requested by supervisor to give management higher feasibility of ICT support status. • Analyze user requirements and requests, apply required solutions according to ICT polices and standards, to ensure biasness continuity and alignment with QWP strategy and values. • Manage store and Asset's inventory of ICT assets and perform all required process as per the Assets life cycle

• Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent). • Minimum 5 years post-diploma experience in installing and supporting Desktop environment equipment in an enterprise environment (Oil and gas organization is preferred)

Experience & Skills
• Industry certification in major IT products, e.g. A+, Microsoft, Cisco, ITIL..etc. • Proficient in the usage/application of standard diagnostic, test equipment and software tools. • Able to communicate technical details and instructions in plain, non-technical language. • Excellent interpersonal and customer-service skills. • Strong knowledge in Microsoft Excel and macros. • Excellent troubleshooting skills in IT equipment (desktop, tablets, printers..etc..)