Skills: IT - Analysis & Management, IT - Sys Admin & Support
Experience: 8 + Years
Education: Bachelors/3-5 yr Degree
INFORMATION & COMMUNICATION TECHNOLOGY SERVICE DESK & SITE SUPPORT
SYSTEMS ENGINEER (Service Desk & Site Support)
Primary Purpose of Job
• Manage full ICT asset life cycle (Procurement, Deployment, and Write-off) for Desktop PCs, Notebook Computers, Workstations, and Peripherals, to ensure maximum ROI to Qatarenergy business. • Conduct daily activities of PCs and peripheral deployment, to fulfill QP user's computing requirement within SLA. • Introduce continues enhancements desktop operation, by revising applied process/policies/procedures to achieve section's KPIs. • Investigate 3rd level support issues as well as liaise with the different ICT teams and vendors to ensure proper incident resolution within SLA. • Effectively run mass deployment/replacement projects, by vendor management, effective communication with Internal ICT teams and QP business user to ensure minimum business disruption. • Liaise closely with ICT Governance team to establish and manage business continuity plans and activities. • Evaluate annual QatarEnergy business needs of desktop, notebook, workstations and peripherals equipment and provide inputs to ITC budget accordingly, to ensure maximum utilization of reserved budget. • Ensure effective and timely execution of all procurement activities (contracts, purchases and direct orders) in alignment to QatarEnergy Regulations of Purchases, Works and Auctions (RPWA) • Monitor the efficiency and timely closure/implementation of cyber security controls for workstations/printers connected to Qatarenergy network and mitigate all risks identified and achieve secured computing and printing environment. • Act as project manager when needed to ensure all tasks are tracked, fulfilled and reported in the different stages.
• Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent. • ITIL certification
Experience & Skills
• Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent. • Minimum 8 years IT experience in enterprise environment (preferably in energy sector) in IT support role. • Recognized IT Certifications is preferred (Example: CompTIAA+, MCP, MCSE, ITIL etc.) • Excellent knowledge of the desktop technical technologies, standards and development methodologies. • Strong knowledge of Microsoft desktop solutions. • Excellent experience in ITIL/ITSM. • Ability to communicate effectively verbally and in writing. • Solid experience in project management. • Excellent knowledge of the desktop technical technologies, standards and development methodologies.