Company: Abyss Solutions
Skills: Commercial Management, Customer Service
Other Skills: Engineering Degree, Customer Engagement, Customer Relationship Management, Business Development, Customer Advocacy
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: Houston, Texas, United States

About Abyss

At Abyss, our mission is to create innovative AI and robotics solutions, removing the need to put people at risk in dangerous jobs. From deep sea rovers to our recent Moon to Mars Australian Government grant, and emerging technology in Agriculture, there is no challenge that Abyss will shy away from.

A global team collaborating across Australia, America and Pakistan consist of passionate problem solvers who love working on cutting edge technology, while maintaining focus on environmental impact, safety, and cost.

You'll get to work on complex challenges with a team of experts in: machine learning, robotics, data processing and software engineering.


The Role

This is a hands-on client success management role for our flagship product, Abyss Fabric - an AI driven integrity management solution for the O&G industry. You will be the critical link between Abyss and our clients, ensuring some of their biggest FM and IM problems are solved through our 3D/360° inspection technology and automated work prioritization system. You will coordinate operational, software development and commercial teams to deliver value to various client maintenance and integrity teams. Working in a fast growing technology company with a cutting edge product portfolio, you will be provided with highly fulfilling challenges, development, training and unique career opportunities.


About the Job

As a client success manager you will lead and manage:

- Customer relationship management

- Customer training & engagement

- Customer support

- Onboarding new clients & teams for support services

- Customer advocacy within operational, commercial and software development teams

- Identification of opportunities to expand client value and upselling


Skills and Requirements

- Engineering Degree

- Experience in O&G

- Client facing technical support experience

- Experience in coordinating multidisciplinary teams

- Strong commercial acumen

- You will need to be based Houston TX

- Hold valid working rights in the US


Highly Desirable

- Familiarity with process equipment/O&G facilities

- Previous experience working with SAS solutions


How To Apply

If you have: the right to work at this location, the required skills for the role, a passion for technology and growing teams, then please apply below.


Abyss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.