Company: Schlumberger
Skills: Customer Service
Education: Bachelors/3-5 yr Degree
Location: Sugar Land, Texas, United States

Roles and Responsibilities:
  • Publish weekly status of all open SOs and identify/action past due SOs
  • Drive actions to eliminate any SO backlog (follow-up with internal functions and Central Procurement Team)
  • Collaborate with internal functions (Supply chain, procurements, planning, etc.) to provide required order status/updates
  • Manage emergency orders to ensure earliest possibly delivery
  • Manage dates for all SOs in SAP to align with Customer Required Delivery Dates
  • Resolve/manage any issues preventing SO deliveries (IT issues, etc.).
  • Cordinates orders and shipments between manufacturing and customer.
  • Interfaces with finance to resolve any invoice discrepancies.
  • Interfaces directly with shipping/receiving, procurement, engineering, manufacturing and other necessary departments and associates to ensure effective and timely service to customer for requests including expiates, cancelation, orders status updates, etc.
  • Tracks and reports to customer on delivery date, any anticipated delays, conflicting terms and conditions of customer's purchase orders.
  • Provide documentation requested by customer or customs including TCC information, Certification of Conformance, etc.
  • Maintain product catalogue and sales prices in SAP.

Qualifications and Experience:
  • BA, BS or Engineering degree required.
  • Candidates must be able to legally work and reside in the US, without sponsorship.

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

Schlumberger is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.