Company: Baker Hughes
Skills: Customer Service
Education: Bachelors/3-5 yr Degree
Location: Moscow, Russia


Do you enjoy being part of team that provides high-quality technical support for Bently Nevada hardware and software products?

Are you passionate about building relationships and ensuring customer success?

Join our Bently Nevada Team

Baker Hughes Bently Nevada offers a plant-wide, holistic suite of machine condition monitoring and protection hardware, software and services that help achieve the highest level of asset reliability possible. Our solutions include specialized services for Oil & Gas, power generation and other process industries.

Partner with the best

As a Bently Nevada Customer Service Manager role you will demonstrate accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

As a Bently Nevada Customer Service Manager, you will be responsible for:

  • Participating in development and leading the execution of the Benlty Nevada Services growth strategy taking into consideration the services pricing, financials and operational excellence
  • Being responsible for building professional long-term relationships with specific customers within the RCIS region
  • Driving sub-region strategy for developing after sales market by promoting training, SSA - Supporting Service Agreements, reactive services, retrofit projects
  • Working closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for the sub-region
  • Interfacing regularly with the Service Director to review the progress of regional growth initiatives and participate in the development of new service offerings
  • Owning Financial forecasting and reporting of Revenue and margin


Fuel your passion

To be successful in this role you will:

  • Have Bachelor's degree in Engineering from an accredited university or college or equivalent knowledge or experience.
  • Have significant experience in Field Services in oil and gas/power industry and with vibration technology (Bently Nevada equipment is a plus)
  • Have willingness and ability to travel within assigned region
  • Be fluent both in Russian and English
  • Have customer-oriented service mindset
  • Be able to manage multiple priorities and projects simultaneously.
  • Be well organized with good communication, inter-personal skills as a leader, with clients and with Baker Hughes


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • This role is an office based working pattern in Moscow


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.