Company: QatarEnergy
Skills: IT - Sys Admin & Support
Experience: 5 + Years
Education: High School/Secondary
Location: Qatar


Department
INFORMATION & COMMUNICATION TECHNOLOGY

Title
ICT TECHNICIAN (Service Desk & Site Support)

Primary Purpose of Job

Responsibilities will include but not limited to the following:

• Providing support to a diverse range of users on Microsoft-based operating systems and various applications.

• Visiting customer sites to troubleshoot problems that can't be fixed remotely

• Maintaining a high degree of customer service for all support queries

• Taking ownership of user problems and being proactive while handling user issues

• Fixability to work on shift bases when needed, this includes weekend and out-of-working-hours will sometimes be necessary as per operation requirement.

• Report user issues/requirements to management and escalate as necessary.

• Conduct awareness session to user's in non-technical language

• This position requires post-holder to be part of a team, and perform all tasks assigned to deliver top class service to our customers. This might involve sitting at a desk answering support emails and phone calls, or visiting customer's site to troubleshoot IT systems.

Education

Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent). Recognized international certification in major IT products is a must, e.g. A+, Microsoft, Cisco, ITIL.

Experience & Skills

Minimum 5 years post-diploma experience in installing and supporting end-users IT equipment in an enterprise environment (Oil and gas organization is preferred)

• Solid network troubleshooting experience

• Good communication skills (oral and written) able to communicate technical details and instructions in plain, non-technical language.

• Proficient in the usage/application of standard diagnostic, test equipment and software tools.

• Excellent interpersonal and customer-service skills.

• Post-holder is required to be up-to-date on evolving IT technology and market best practices.

• Hands on Experience in service desk and support team operating according to ITIL standard

• Basic knowledge of cyber security standards