Company: Baker Hughes
Skills: IT - Software Development
Experience: 5 + Years
Education: High School/Secondary
Location: Bengaluru, Karnataka, India

Oracle ERP Operations Team Leader

If you are passionate about being part of a successful team,

join us and help to shape modern, efficient, and proactive processes to ensure operational excellence for a global high sized Oracle ERPs

Who we are

Baker Hughes, a Technology Energy company that takes pride in depth of its Digital technology organization. Our DT team is entrusted with key innovation initiatives in Intelligent & connected technologies catering to needs both external customers in energy space & internal organization requirements for transformation.

We trust Oracle ERP as one of strategic software of choice for internal transformation & business requirements, support product companies across 120 countries, providing better solutions for our customers and richer opportunities for our people, creating business value through continuous improvement in up-time, resilience, performance, time to market, security, and compliance.

Baker Hughes has a dynamic culture, staying ahead of curve in organizational & technological advances, leading the energy transition across the world with our Carbon Capture & Hydrogen technologies, building on top of our proven Oilfield, Turbomachinery, Measurement & Control offerings.

What is new we are doing in ERP Space

As part of BH family, couple of decades ago our core businesses were early adopters of Oracle ERP, contributing to the very evolution of the software itself.

On forefront of ERP evolution, as a separate entity now, Baker Hughes is at cusp of another ERP revolution, heralding the Composable ERP on Oracle Cloud, offering opportunities to collaborate with lot of diverse people and culture around the world, investing on our DT talents with training & implementing industry leading practices.

As revolution unfolds, we have an amazing Devops team to ensure high level standard and cutting-edge solution for well-established Oracle ERP instances.

How you can help

As Oracle ERP Operations Team Leader, you will
  • be responsible for operational excellence and stability of current ERP Oracle instances used by +14K users across +120 countries
  • drive innovation continuously looking for modern support processes to increase support efficiency and identify saving opportunity
  • interact with peers ensuring continuous best practice sharing and process alignment across instances
  • manage, coordinate and overlook third party team of technical and functional experts, interacting directly with internal cross-functional teams for timely resolution of production application issues ensuring an outstanding level of support
  • ensure efficient interaction within external team, technical and functional team globally distributed across multiple businesses to proactively facilitate issues resolution and close-the-books activities

You will be also responsible for:
  • Monitor level of support to proactively ensure with high quality of service and timely resolution of production issues, being responsible for ticket SLAs/TAT, for tickets reduction trough specific actions/analysis as moving from recurring issues to permanent fix
  • Coach / monitor third party responsible for support in ERP Operations support standards / practices
  • Work with business / IT leaders and users for prioritization of critical issues and work towards resolution
  • Act as single point of contact for escalations ensuring they get addressed appropriately with continuous communication
  • Continue to collaborate with vendor to identify and enable innovations for contemporary and efficient solutions as usage of automation for ticket resolution or Chatbot
  • Conduct performance and Ops reviews for the leadership and stakeholders (IM and Functional) by using and owning established Service Delivery metrics
  • Receive and resolve Voice of the Customer (VOC) feedbacks to identify strength and take actions on improvement area engaging leadership when support is needed
  • Ensure appropriate operation hand over will be executed for each new implementation ensuring sufficient level of support
  • Work with IM Risk and Security to ensure rigor and adherence to our standards and SOX compliance and controllership requirements
  • Ensure conformance to ERP Operations support standards / practices
  • Support to cross modules initiatives with the goal to maintain instance stability (instances upgrade, patches, disaster recovery test, performance issue control etc)
  • Overlook process for SR opening, resolution, and application to ensure permanent fix in place

What are the eligibility criteria
  • Be a Graduate in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with at least 5 years of professional experience.
  • Proven experience in Operation management involving cross-functional operations / initiatives and tough stakeholders
  • Strong experience with Operations management methodologies and their application for an effective usage
  • Working in global & diverse cultural landscape, we actively encourage diversity in our workforce, and we expect our employee have consistent vision with our core values.
  • Ability to quickly identify and analyze technical risks and impacts; define alternatives and prioritizations to remove roadblocks
  • Communicate effectively within DT community as well as with external stakeholders to ensure alignment on progress or escalation to leadership
  • Ability to coach & train, motivate external team to adopt standards & methodologies
  • Demonstrated strong written and oral communication skills
  • Highly motivated, self-starter and ready to identify and sponsor innovation
  • Analytic, creative and business focused problem solver

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.