Company: Baker Hughes
Skills: Operations Management
Education: Bachelors/3-5 yr Degree
Location: Aberdeen, Scotland, United Kingdom


Would you like to help shape and implement our Digital Solutions strategic direction?

Are you passionate about data analytics and new technology?

Join our Digital Technology Team!

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our best in class visualization and analytics tools are key in delivering positive customer outcomes

Partner with the best

You will be responsible for providing "best-in-class" customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience.

As a Remote Operations Specialist, you will be responsible for:

 

 

  • Researching, troubleshoot and lead resolution of issues involving all aspects of customer-facing solutions, including (but not limited to) user interface, product functionality, application performance, data collection/storage, analytics, and customer data
  • Collaborating with customers to understand and deliver technical solutions to their data problems
  • Reviewing end-to-end customer support processes to proactively identify gaps and prioritize/execute IT process improvements that increase customer satisfaction and contribute to overall customer success
  • Communicating directly with customers to triage application-related issues and make prompt resolutions by working with cross-functional business teams
  • Providing timely, proactive communications to stakeholders on significant issues and developments
  • Developing and report on metrics, including operational metrics, case statistics, and customer surveys
  • Serving as the single point of contact for the customer via verbal and written communication
  • Adhering to all processes and methodology for Knowledge Centered Support and create knowledge content

 


Fuel your passion

To be successful in this role you will:

 

 

 

 

  • Have a Bachelor's Degree in Computer Science or Similar with proven work experience or experience in a field data role
  • Have experience with multiple data transmission technologies (WITS0/WITSML/ETP/OPCUA)
  • Have experience with networking technologies and troubleshooting
  • Have the ability to manage to bold deadlines while staying true to strategic outcomes
  • Have project management skills; demonstrated ability to motivate colleagues and deliver on-time and on-budget
  • Have excellent written and verbal communication skills
  • Have experience building strong customer relationships, creating processes with customer viewpoint and partners with customers to help shape their future initiatives

 


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

 

 

 

 

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

 


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

 

 

 

 

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.